Presenting the Statistical Service Catalogue Task Force on Statistical Products and Services

Contents Need for a statistical catalogue Making the catalogue choices and challenges Presenting the catalogue Expected outcome

Need for a statistical service catalogue Put order in the requests we received until now: Documented Single entry point Popularize Eurostat Workflow automatization and optimization Boost the dialogue Official stats stay tuned

Making the catalogue: choices and challenges Head of Units – workload uncontrolled increase Portal issues: Best fit portal (and limitations) Intuitive and self-explanatory services granularity level Communication Manage users' expectations

Presenting the catalogue

Landing page My Intracom….. Opens on the Service Categories

Other navigation options: EU Policies

Other navigation options: Statistical Themes

Other navigation options: Collaborate with Eurostat

Navigating in: Service Categories Example/Choosing: Data Access

It opens:

Selecting a live service:

Click on the : it opens the request form

Click on the you will receive a static view of the request form and …an email

This is the automatized workflow.

Once the service is completed the user will be invited to answer to a Client Satisfaction Survey

Expected Outcome re-position Eurostat to the information market reinforce official statistics perception User centric

Thank you for your attention. https://myintracomm.ec.europa.eu/dg/ESTAT/SPS/Pages/sc.aspx#collaboration