Managing the Diverse Workforce

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MANAGEMENT RICHARD L. DAFT.

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Presentation transcript:

Managing the Diverse Workforce Chapter Eleven

Managing Diversity Managing diversity Managing a culturally diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization’s advantage.

Components of a Diversified Workforce Figure 11.1

Expansion of Diversity Programs in U.S. Companies Figure 11.2

Gender Issues Glass ceiling an invisible barrier making it difficult for women and minorities to move beyond a certain level in the corporate hierarchy

Gender Issues Sexual harassment Conduct of a sexual nature that has negative consequences for employment.

Sexual Harassment Quid pro quo harassment Hostile environment Submission to or rejection of sexual conduct is used as a basis for employment decisions Hostile environment Occurs when unwelcome sexual conduct has the effect of unreasonably interfering with job performance or creating an intimidating or hostile, working environment

Basic Components of an Effective Sexual Harassment Policy Table 11.3

Utilizing Older Employees Table 11.6

Competitive Advantage through Diversity and Inclusion Ability to Attract and Retain Motivated Employees Better Perspective on a Differentiated Market Ability to Leverage Creativity and Innovation in Problem Solving Enhancement of Organizational Flexibility

Challenges of Diversity and Inclusion Unexamined Assumptions Lower Cohesiveness Communication Problems Stereotyping Mistrust and Tension

Diversity Assumptions and Their Implications for Management Table 11.7

Multicultural Organizations An organization that values cultural diversity and seeks to utilize and encourage it.

Guidelines for Diversity Training Table 11.8

Retaining Employees Mentors Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization.