Periodic Workflow Review Operations Management – Periodic Workflow Review Periodic Workflow Review Description: This workflow describes all the steps required to monitor the firm’s operations, particularly by evaluating the firm’s workflows. It is in this review that the firm identifies ways to improve overall operations within the firm as well as the firm’s workflow library that’s being used to support those operations. Best practice is to conduct a “Periodic Workflow Review” on a quarterly or bi-annual basis. Process Checklist PREPARE ROLE TASK DETAILS/TIPS Client Service Associate Confirm Workflow Reports Needed by Advisor Due: 2 Weeks Before Meeting Work with the Advisor to identify the types of reports needed for the review Analysis varies firm-to-firm but typically, the following reports are needed: Quarterly completed workflow report Past due completed workflow analysis Current active workflow report Schedule Workflow Review When scheduling be sure to take into consideration the amount of time that is required to generate reports needed for this review Book the room, resources, and attendees for the review In preparation for the review, request attendees log feedback on ways to improve workflows This feedback could be around editing existing workflows or creating new ones depending on the needs of the firm It’s important to gather this feedback from each individual team member, because they all play a different role in the workflow and therefore contribute a unique perspective on how things can be improved for all parties Create Workflow Reports Due: 1 Week Before Meeting Typically firms develop automated report templates that can be used to streamline the reporting process every Periodic Workflow Review Utilize the firm's systems to generate the reports identified by the Advisor Ensure all data being used in the reports is up-to-date and accurate Review the reports for any errors or issues either due technology or oversight Draft a cover letter for reports explaining what’s enclosed and key findings Provide the materials to the Advisor for review before presenting everything to the other team members This allows the Advisors time to prepare for the review and identify what are the key areas or issues that should be discussed in more depth sei.com/advisors © 2015 SEI. This information is proprietary.  No further distribution is intended.

Periodic Workflow Review Operations Management – Periodic Workflow Review Periodic Workflow Review Process Checklist CONDUCT ROLE TASK DETAILS/TIPS Advisor Conduct Workflow Review Present the reports to the team and review progress to goals Identify the firm’s deficiencies and opportunities based on the report findings Be sure to celebrate any positive trending data to increase firm morale toward collectively reaching operational goals Collect feedback on ways to improve workflows within the firm Allow time for each team member to present their feedback that they’ve logged in preparation for the review and discuss it with the entire team Determine changes to be implemented within the firm, whether that’s changes to the workflow s or to individual’s behaviors If changes do need to be made, be specific about: What those changes are How they’ll be implemented Who is responsible for seeing those through Process Checklist FOLLOW-UP ROLE TASK DETAILS/TIPS Advisor Oversee Tasks to Monitor Operations Due: 1 Week After Meeting Reinforce any changes within firm to the team Distribute a summary of what those changes are on paper or via email to the team as appropriate and file for record-keeping purposes Assign follow-up tasks to team members Ensure every team member is aware of what role they play in ensuring the changes are executed and implemented If changed behavior is required of any team members, set reminders to periodically check-in to monitor and ensure appropriate efforts are being made Launch the "Periodic Workflow Review" workflow again Typically this is launched on a quarterly or bi-annual basis to continue to track and monitor operations within the firm sei.com/advisors © 2015 SEI. This information is proprietary.  No further distribution is intended.