Michigan Association of County Treasurers Treasurer Rachael Eubanks August 5, 2019

About Treasury We aim to improve the citizen experience by building a culture of service through continuous improvement and engaging our employees. We are focused on creating a culture of taxpayer service, developing a practice of continuous improvement and engaging employees . Engaged Employees Culture of Taxpayer Service Continuous Improvement

Our Approach to Improving Service Internal processes Listening and sharing Finding solutions We are addressing many internal processes to improve the taxpayer’s experience. We have a long ways to go, but are working diligently to simplify the administration of taxes for taxpayers. We are working with and listening to taxpayers and associations to simplify processes, improve communications and serve as a respected resource. We are committed to improving the tax system so it is more efficient, fair and consistent.

The Treasury Team Rachael Eubanks Treasurer Jeff Guilfoyle, Chief Deputy Treasurer Sally Durfee Chief of Staff Jon Braeutigam Chief Investment Officer Glenn White Deputy Treasurer Tax Administration Ann Good Deputy Treasurer Financial & Admin. Services Joyce Parker Deputy Treasurer State/Local Finance

Michigan Treasury Responsibilities Michigan Treasury has a wide range of responsibilities, including: State and local tax policy Economic and revenue forecasting Administration and collection of over $24 billion in taxes and fees Pension Investment ~ $65 billion in assets Local government and school financial health Post-secondary student financial assistance (MET, MESP) Managing the State’s balance sheet Managing the State’s relationship with Wall Street and rating agencies

Contacting our Local Government Team Principal Residence Exemption (PRE) 517-335-7487 PRE@michigan.gov   State Tax Commission (STC) 517-335-7489 state-tax commission@michigan.gov Essential Services Assessment (ESA) 517-241-0310 ESAquestions@michigan.gov Property Services Division (PSD) 517-335-4410 propertyservicesdivision@michigan.gov Community Engagement and Finance Division (CEFD) 517-335-7469 Treas_LFAD@michigan.gov Tax Exemption Section 517-335-7491 PTE-Section@michigan.gov   Department of Treasury michigan.gov/treasury State Tax Commission michigan.gov/statetaxcommission Principal Residence Exemption michigan.gov/pre

Changing the way we interact with our stakeholders INFORM – Proactively and consistently share information with stakeholders via conferences, trade shows, newsletters and media relations RESPOND – Use stakeholder feedback to improve guidance, correspondence, policies and procedures RESOLVE – Committed to first-time resolution for taxpayers and improved systems and applications

Looking Forward Focusing on transparency, integrity and service delivery Serving as a resource in shaping policy Resolving issues in a collaborative way Being faithful stewards of public funds and the public interest

The Road to Opportunity Treasury looks forward to working together to solve problems so we can put Michigan on the Road to Opportunity. Fix the roads Boost public education Improve skills training Clean up our drinking water

Budgeting for Michigan’s Priorities The Governor’s budget will: Get 90 percent of our roads in good/fair condition by 2030 Provide every community with clean drinking water Achieve 60 percent post-secondary attainment Make Michigan a top 10 state in third grade literacy   The Governor has made clear that she will not sign a budget that does not fully fund our roads, invest in our education and improve our drinking water.

Budgeting for Michigan’s Priorities The Governor has proposed increased support for local communities by $14 Million The Governor’s 2020 budget recommends $1.4 billion in revenue sharing payments: $262.8 million cities, villages, and townships $886.5 million for constitutional revenue sharing grants $228.1 million county revenue sharing and county incentive programs $2.5 million for support of local projects targeting infrastructure, public safety, blight removal, and other community revitalization efforts

“ “ Building an Inclusive Environment I want to be forward thinking to ensure we have the right technology, people, and systems in place to make interactions with Treasury more positive. At the core of these objectives are our people. For employees to do their best work we must continuously strive to create an inclusive and diverse environment. That is critical to attracting and retaining an exceptionally engaged and talented workforce. Rachael Eubanks, State Treasurer “

Questions

www.michigan.gov/treasury