Transportation Professional Advisory Committee (TPAC) Access Eligibility Transportation Professional Advisory Committee (TPAC) September 2019

Eligibility Overview Evaluations Completed Renewals Appeals Eligible Customers Highlights

Evaluations Completed Interview Type FY 17-18 FY 18-19 Total Evaluations Completed 52,641 55,582 Unrestricted 36,209 69% 39,848 72% Restricted 7,400 14% 8,959 16% Temporary 2,182 4% 2,248 Not Eligible 6,850 13% 4,527 8% The total count encompasses all evaluation types (New, and Recerts who came in for IP) FY17/18 – 87% Determined Eligible / 13% Not Eligible FY18/19 – 92% Determined Eligible / 8% Not Eligible

Evaluations Completed New Applicant Evaluations Completed FY 18-19 New Evaluations Completed 20,413 Unrestricted 11,794 58% Restricted 4,237 21% Temporary 1,792 9% Not Eligible 2,590 12%

Disability Categories FY 17-18 FY 18-19 Physical 88% 90% Visual 8% 10% Cognitive 22% Auditory 2% Numbers are more than 100% due to some customers reporting multiple disabilities

Access Services – Los Angeles, CA Determination Trends

Renewals Renewal applications are mailed out 60 days prior to eligibility expiring FY 17-18 FY 18-19 Renewals Processed 19,622 21,174

Appeals All applicants can appeal their eligibility decision within 60 days of receiving their initial determination letter FY 17-18 FY 18-19 Appeals 1,495 1,834 Eligibility status (did not change) 55% 63% Eligibility Increased 45% 37% FY17/18 Out of 16,432 applicants (Restricted, Temp, NE), 1,495 appealed their decision (9.09%) 45,791 out of 52,641 were granted some level of eligibility (87%) FY18/19 Out of 15,734 applicant, 1,834 appealed their decision (11.65%) 51,055 out of 55,582 were granted some level of eligibility (92%)

Eligible Riders FY 17-18 FY 18-19 Total Eligible Customers 157,541 149,721 5% decrease from FY-18 to FY-19 Eligible Riders has been a trending decrease over the last several years

Highlights New On-line Eligibility Application On-site Video American Sign Language (ASL) Translation Service 21 Day Advisory Notice Handout Implemented Pager System to Communicate with Applicants

Highlights

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