MTPD Technology Overview GetCare TCARE BarCode ACES

TCARE—An Overview

TCARE—An Overview Login Help Screen Trouble shooting Caregiver Search Adding a Caregiver Care Receiver Search Adding a Care Receiver

If you have Login credentials, enter them and hit submit. TCARE Login Enter your User ID Enter your Password STOP! If you do not have login credentials, contact Aime Fink Aime.Fink@co.Snohomish.wa.us 425-388-7218 If you have Login credentials, enter them and hit submit.

TCARE Login Help- Forgot Your Password? Click the link to ADSA Security Access Portal (ASAP). On the ASAP main screen follow the “forgot your password?” instructions. Your new password will be e-mailed to you

Help Screen Help Topics – Select Help Topics to access instructions for all TCARE Screens.

TCARE Help Screen Select Online Resources to access instructions for all TCARE Screens.

TCARE Help Screen Worker Password Maintenance – Use this link to change your password. Select Help and then Worker Password Maintenance. This message box will appear,click on the highlighted link.

TCARE Help Screen Technical Support –contact Aime Fink: Aime.Fink@co.Snohomish.wa.us 425-388-7218

TCARE Help Screen About – this will show the version of TCARE.

Troubleshooting Format problems – if TCARE does not appear to format correctly on your screen try these steps. Right click on your screen and select Display settings. Scroll down to Scale and layout- Change the size of text, apps and other items. Make the scaling larger or smaller. Also try changing the Resolution.

Caregiver Search Click on theSearch heading and then click on Caregiver Search In the Search Criteria, type in the last name, first name, birthdate, and last four of SS# In the Caregiver Status: Select All from the drop down In the Area Agency on Aging: Select All AAA from the drop down After these filters have been selected, click on the search button

Caregiver Search Detail-view demographic details. Select the caregiver in the Search Results list, then click Details button. View in Tree – This will allow you to view but not edit. Edit in Tree- This will allow you to edit in this caregiver file. Only one user in the entire TCARE system can have a specific Caregiver in edit mode at one time.

ADDING A CAREGIVER

ADDING A CAREGIVER Required fields- Last Name First Name Birth Date Gender SSN or “unable to obtain Primary Language Interpreter/Translation Required Address Tribal Enrollment

ADDING A CAREGIVER New Caregiver folder will appear in the Tree. Select the Caregiver file, the Caregiver Detail will appear, complete as much information as possible. Complete the Case Ownership section so that this Caregiver will automatically show up in your search list. When all information is completed, select “Yes” create Caregiver.

ADDING A CAREGIVER Click the “+” to add a phone number in the Telephone/Fax table. Type in the blue area to add the phone number and type. Click the “+” to add an address. Use either the File-Save command or press [Ctrl] +S to save a screen.

CARE RECEIVER SEARCH Add Care Receiver- First perform a Care Receiver Search. The Search Criteria must include Last Name, First Name, Birth date. Click on Show Duplicates. If the search does not result in a Care Receiver that meets the filter criteria, then select the Add Care Receiver button. A Care Receiver can have more than one Caregiver.

CARE RECEIVER SEARCH Search Results – If a Care Receiver is found, highlight by clicking on the line and select Edit in Tree Do not add duplicate files

ADDING A CARE RECEIVER When you get the message no results found, select Add Care Receiver

ADDING A CARE RECEIVER This is where you enter the Care Receiver’s demographics so you can perform a Screening/Assessment. Notice there are two tabs to complete. Required fields- Last Name First Name Birth Date Gender SSN or “unable to obtain Primary Language Interpreter/Translation Required Address Tribal Enrollment To add phone number click on the “+” in the Telephone/Fax table. To add an address click on the “+” in the Address List. Select Save at the bottom of the screen.

ADDING A CARE RECEIVER Required fields in the Details and Contacts Tabs: Last Name First Name Birth Date Gender SSN or “unable to obtain Primary Language Interpreter/Translation Required Tribal Enrollment

ADDING A CARE RECEIVER Once you select Save you will receive the Question, Do you want to create Care Receiver, select “Yes” and then “OK”.

MAC and TSOA Case Management Reference Guide TCARE Overview Review Login Help Screen Trouble shooting Caregiver Search Adding a Caregiver Care Receiver Search Adding a Care Receiver MAC and TSOA Case Management Reference Guide

Thank You!