ROSLYN SAMTLEBEN RYAN BECKWITH Senior Vice President & CFO, Purolator National Process Automation Consultant , Ricoh Canada We bring practical & material value to the DX conversation starting with our brand promise:  We empower the digital workplace.  We provide solutions and services that enable digital transformation initiatives that contribute to organisational and transformative change. 

Great culture – 12k people focused on the customer, health & safety, the environment, employee engagement & the community About Purolator Superior coverage: 170+ terminals & hubs, 110 shipping centres, 900+ shipping outlets, 5,300 vehicles & largest hybrid-electric fleet New World of Work: tech-enabled wide open space, paperless business & fuels collaboration & productivity Strong legacy: 60 years & 100% Canadian owned; Canada’s largest & most experienced courier company Laser focus on strategic investment in infrastructure, mobile technology, automation, electric fleet & big data Most trusted delivery services in the 2019 Gustavson brand trust index & iconic Canadian company

Low visibility into processing post-dated cheques meant lost or mishandled payments triggering late payment notices The challenges… A lot of manual work with multiple physical & process touchpoints created breakpoints & human error The old way of doing things for the Old Purolator didn’t support the New Purolator 2 payment processing systems – internal & external created duplicated efforts, miscommunication, & lost time & resources Incoming payments & high volume periods resulted in delayed payment processing Inefficient & unscalable system resulted in lengthy delays in payment processing & poor customer experience

Eliminated human error & reduced overall errors by wide margin – fewer customer complaints How Ricoh helped… Fully outsourced, end-to-end payment processing system including cheque processing, deposit & recording Millions of dollars in savings over the term of the project will free up people & funds for higher value initiatives Reduced number of steps to process a cheque by 77% Reduced OpEx & improved efficiency, accuracy & visibility with automation & better data processing Reduced number of days to process the maximum volume of cheques during peak periods from 5 days to 2

“Sure, automate repetitive tasks, but the end-game is to free up your talent so you can optimise your company’s greatest asset – its people!” Next up for Purolator… “There’s a constant need to change or you’ll become obsolete; embrace change & disrupt your business” Continue to lead - market share & profits AND health & safety, customer satisfaction, CSR & employee engagement Expand the Ricoh partnership – document management now, AP in later this year There is a constant need to change or your company will become obsolete; be willing to change and disrupt your business Actively working together with Ricoh to uncover other areas of opportunity around the business