Effective Communication Skills TTM 2 PPT 3

The Communication Process Who says what? In what case? To whom? With what effect? TTM 2

Important Points to Remember Two‑way communication is made when feedback happens The sender knows what the receiver's response is to her/his message, when s/he gets feedback  If the receiver's response is what the sender expected it to be, then the communication is successful TTM 2

Important Points to Remember You can only have communication when sender and receiver are connected by a channel through which a medium carries a coded message   TTM 2

Important Points to Remember Messages must be coded and decoded Trainers filter information to receivers Noise acts as a barrier to communication TTM 2

Communication During Sessions Sometimes, verbal communications are understood differently by the receiver of the message because Same words have different meanings Different words have same meanings TTM 2

Communication During Sessions Sometimes, verbal communication is understood differently by the receiver of the message because: Use of acronyms and abbreviations Wrong words used TTM 2

Communication During Sessions Sometimes, verbal communication is understood differently by the receiver of the message because: Language barriers Disorganised ideas TTM 2

To improve communication skills Paraphrasing by restating what the person said to you. Example: You said a while ago that two‑way communication is more effective. Now how do we ensure…? TTM 2

To improve communication skills Behavior description: By reporting the specific observable action without accusing or judging their motives. Describe what s/he perceives – and check if his/her understanding is correct. TTM 2

Why Questions? To obtain feedback To arouse and maintain interest To obtain attention To provoke new/old thinking To open a discussion  To limit or end the discussion To direct participants’ attention TTM 2

Why Questions? To discover weaknesses To correct mistake To check knowledge and understanding TTM 2

Types of Questions 1. Open questions 3. Probes 2. Closed questions 4. Mirror TTM 2

Ways to Minimise Communications Breakdown Give feedback Develop emphatic speaking habits Avoid credibility gaps Choose the right time to communicate Avoid wordiness. Remember K.I.S.S! TTM 2

K.I.S.S K - eep I - t S - imple S - weetheart TTM 2

Thank you for your time TTM 2