The Nation’s Largest Bus Dealership Presents To:

California Locations Main Phone: 800.633.8380 Corporate Headquarters 14740 Ramona Ave., Chino, CA 91710 909-465-5528 7471 Reese Road, Sacramento, CA 95828 916-596-4210 3004 Commercial St., San Diego, CA 92113 619-541-3617

Corporate Headquarters Chino, CA

Proud to Represent

National Parts Program Commercial and School Bus Parts Over $6.5 Million in Inventory Over 50,000 Square Feet of Dedicated Parts Warehousing Overnight Shipping to Most Locations Factory Direct Delivery Available Shipping from All Facilities Retail Pickup from All Locations

CBS Parts Sales Team Parts Team Nationwide 14 Inside Parts Sales team members 2 Inside Parts Sales Managers 7 Outside Parts Sales CA-3, TX-2, FL-1, GA-1, AZ-1 1 National Account Sales Rep

Online Parts Ordering www.creativebussales.com Parts & Service/Parts Ordering Login Ways to cut down on lead times Vin# /Make/Body of the bus Part Application/Where it is located Any numbers off of the part Picture of the part

Dedicated Parts Depots • Phoenix, Arizona • Chino, California • Jacksonville, Florida • Sacramento, California • San Diego, California • Irving, Texas

Warranty and Customer Care Team Warranty & Customer Care Team 7 Full Time staff dedicated to California Customers 14 Total staff members nationwide Dedicated Phone Number for Customer Care 844-374-8915 General Phone Number to reach either group 909-993-5044

Warranty Handling CBS Warranty Team Facilitates warranty claims for bus body manufacturers & bus sub-components E.g. W/C lifts, A/C systems, Interlocks, etc. Can provide some technical assistance or connect customers to appropriate manufacturer technical resources Customer Direct to OEM (e.g. Ford, GM) for chassis related issues

Typical Warranty Procedure Customer provides basic vehicle information: VIN and/or sub-component serial number Vehicle Mileage Principal concern & cause if known, estimate to repair CBS Warranty Team will file for pre-authorization with manufacturer CBS Warranty Team responds to customer with pre-authorization or recommended procedure if applicable Up to 48 hours turn around needed for answer Repair is made CBS Warranty Team files final claim for reimbursement

Warranty Contacts Warranty Administrators Jaqueline Mora (Southern California) Ext 183 jaquelinem@creativebussales.com Rita Kerkhoff (Northern California) Ext 401 ritak@creativebussales.com

Warranty Contacts Fleet Warranty Manager Warranty Supervisor Sandro Ramirez Ext 136 sandror@creativebussales.com Warranty Supervisor Stephen Boyce Ext 132 sboyce@creativebussales.com

Service Facilities and Staff Two Southern California Locations Chino, CA 50,000 square ft. facility 30 work bays 36 technicians & shop staff 3 shop foremen 10 service support staff San Diego, CA 15,000 square ft. facility 10 work bays 6 technicians 3 service support staff

San Diego Location Service Manager Service Writer Operations Manager James (Jim) Skomski Ext. 115 Cell (619) 541- 3617 Service Writer Vincent Palumbo Ext. 669 Operations Manager Richard Schwarzman: Ext. 153  Cell (619) 541 – 3617

Chino Location Operations Manager Retail and Warranty Service Advisor Frank Paniagua Ext 124 Cell (714) 402-2221 Retail and Warranty Service Advisor Wendy Web 909-993-5045 x 162

Service Facilities and Staff Northern California Location Sacramento, CA 10,000 square ft. facility 7 work bays 6 technicians & shop staff 3 service support staff

Sacramento Location Operations Manager Retail and Warranty Advisor Alex Ramirez Ext 139 Cell (916) 212-0938 Retail and Warranty Advisor Jason Shortino 916-596-4210

Service Department Structure Internal New bus prep Aftermarket component installation Retail Heavy duty repairs, IC Bus service, customer walk-ins Warranty repairs GAS (Green Alternative Systems) CNG and Propane fuel conversions Fuel Conversion service

Services Provided CNG and Propane conversions, inspections, and repairs Warranty repairs Bus and Van Preventative Maintenance Collision Repairs and Paint Services Bumper to Bumper services and repairs provided

The Creative Commitment Integrity We always maintain sound and honest business practices   Nation’s Largest Our nationwide network gives us the ability to service diverse markets Lifetime Customer Commitment Our customers gain access to the Creative family of products and services Relationship Management We develop partnerships with our customers before and after the sale Leading Performance We attract strategic partners through our high level of performance Partner Relationships We can offer the latest products because of our strong partner relationships   Manufacturer Feedback Our national scale provides unique knowledge and input to manufacturers Product Development We leverage our manufacturer ties into new products and pricing strategies Customer Needs Our culture is entirely focused on customer choices, convenience, and service Customer Testimonials Our satisfied customers are our greatest marketing tool

Thank You