Future of Mobility Payment All font should be Montserrat Text within content blocks should be 12pt font To edit Department in the lower right corner, click Slide, Edit Master. In top “Master” slide edit Department name in footer Mark de la Vergne Chief of Mobility Innovation City of Detroit, Mayor Mike Duggan dlvergnem@detroitmi.gov

Transit in Southeast Michigan Ann Arbor Area Transit Authority (The Ride) Detroit Department of Transportation (DDOT) Suburban Mobility Authority for Regional Transit (SMART) Detroit Transportation Corporation (People Mover) M1 (QLINE)

Seamless Fare Integration - SE Michigan WHERE WE WERE (2015) Different fare equipment Wide range of fares and fare products Heavily reliance on cash Heavily reliance on one vendor Lack of data on how customers travel Siloed decision making Office of Mobility Innovation

Seamless Fare Integration - SE Michigan WHAT WE’VE DONE Stronger collaboration between agencies Aligned fare policy between DDOT, SMART, and QLINE Developed new brand for payment, Dart Added new ways to pay Office of Mobility Innovation

Seamless Fare Integration - SE Michigan WHERE WE’RE GOING Ensure seamless payment between all transit agencies Add more options to pay Reduce cash collections Give best value to customer Provide more flexibility with hardware Ingest much more data Provide better integration with other forms of mobility Office of Mobility Innovation

Global Fare Collection Trends Office of Mobility Innovation

Global Fare Collection Trends Account-based payment systems Open, non-proprietary hardware architecture Utilize open architecture with interoperatbility Allows products from multiple vendors to co-exist Emphasis on mobile and open payment On-going conformity to payment forms and rules Ability to scale Accept whatever payment option customers have available to them Office of Mobility Innovation

Consultant Recommendation Build regional account-based system with shared back-end, self-service, shared web portal that support both regional and agency-specific policies and pricing Add new readers and keep fareboxes for cash and magnetic transactions Would allow for open payment, fare capping, and potential integration with other modes locally System build cost estimate: $9.0M - $12.3M Office of Mobility Innovation

Consultant Recommendation Account based backend system Transit Agencies Fare Rules and Policies DDOT SMART The Ride People Mover Validator QLINE Customer Media Office of Mobility Innovation

Consultant Recommendation Account based backend system Transit Agencies Fare Rules and Policies DDOT SMART Parking The Ride Bike share, scooters, Uber/Lyft, etc People Mover Validator QLINE Customer Media Office of Mobility Innovation

Bigger Idea - Statewide System Account based backend system Transit Agencies Fare Rules and Policies Detroit Lansing Kalamazoo Flint Validator Saginaw Customer Media Office of Mobility Innovation

Bigger Idea - Statewide System Account based backend system Transit Agencies Fare Rules and Policies Detroit Lansing Parking Kalamazoo Tolling Flint Validator Autonomous vehicles Saginaw Bike share, scooters, Uber/Lyft, etc Customer Media Office of Mobility Innovation

Office of Mobility Innovation Statewide comparison Inclusion of other agencies within the state of Michigan would come at marginal cost increases to the back-end system design, capacity, etc., Hardware decisions on fareboxes and validators would still be up to the local agency. Fare rules and policies would still be up to individual agencies. System build cost estimate: $11.3M - $15.0M (25% increase to regional only) Office of Mobility Innovation

Office of Mobility Innovation Discussion Items Concerns/fatal flaws? Other efforts underway Next steps Office of Mobility Innovation