Conflict Resolution – 12 Skills Materials based on Conflict Resolution Network www.crnhg.org, used with permission 8 – Cooperative Power 1-hour session covers section 5, Co-operative power, B C G Conflict Resolution – 12 Skills

? Power Discussion: What does power mean to you Who has power of you Around whom do YOU feel powerful Around whom do YOU feel powerless How do you ‘give away’ power 5.4

? Power bases Think of someone that you usually, or often, say YES to… What is the reason or are the reasons for you to respond that way 5.6 ?

Power bases Valued relationship Expertise Position Reward / punishment Persuasiveness 5.6

Why is it easier to comply with some people than with other? 5.8 Handout 5.1 ‘manipulation & influcence’

Outcomes favor manipulator Discourages input from others Manipulation influence People feel tricked Outcomes favor manipulator Discourages input from others Biased information Less consideration to the needs of others Stunts relationships Less commitment to ‘making it work People feel persuaded Outcomes favor everyone Encourages input from others Balanced information Consider needs of others Builds relationships Greater commitment to ‘making it work’ 5.8

How do we limit our own power with the language we use? Language of power How do we limit our own power with the language we use? 5.21

I should… 5.21 5.22 5.23 Handout I should/I choose AFTER we have this written out on the board working together 5.24 5.25 Handout Transforming I should to I choose Handout Personal power I should vs I choose …I CHOOSE

I Should vs I choose “Shoulds” let us see ourselves as victims with outside forces acting on us against our will. We are taking charge of our lives when we alter a “should” to a “choose”. 5.27

Conflict resolution – 12 skills What’s happening in the next session? Conflict resolution – 12 skills

12 skills – 12 classes Win/win approach Creative response Empathy DISC exercise Listening skills Assertiveness Co-operative power Managing emotions Willingness to resolve Mapping the conflict Designing options

Ah conflict! What an opportunity!