Emotional Intelligence and Leadership Liberate the authentic, powerful and effective leader within you… With Emotional Intelligence!

What is Emotional Intelligence? “The capacity for recognising our own feelings and those of others, for motivating ourselves, for managing emotions in ourselves and in our relationships.” Daniel Goleman, Phd

IQ vs. EQ: IQ gets you through school, EQ gets you through life! Emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it but it doesn’t make you a star. Emotional Intelligence can. Warren Bennis, Ph.D. On Becoming a Leader

IQ VS EQ IQ-The conventional view of intelligence-is far too narrow: emotions play a far greater role in thought, decision making and individual success than is commonly acknowledged. EQ-Includes self-awareness, impulse control, persistence, zeal, motivation, empathy, social deftness-the qualities that mark people who excel, whose relationships flourish, who are the effective leaders in the workplace. EQ can be learnt at any age- whereas IQ is largely genetic and changes little from childhood.

EI Competency Framework SELF-AWARENESS – Emotional Self-Awareness. Accurate Self-Assessment. Self-Confidence SELF-MANAGEMENT- Emotional Self-Control. Transparency. Adaptability. Achievement Orientation. Initiative. Optimism. SOCIAL AWARENESS-Empathy, Organisational Awareness. Service Orientation. RELATIONSHIP MANAGEMENT-Influence. Developing Others. Inspirational Leadership. Change Catalyst. Conflict Management. Teamwork and Collaboration.

How do you recognise “high EQ” people? Monitor themselves Manage their emotions Draw on resources to stay motivated Develop effective communication skills Develop interpersonal expertise Help others help themselves Live their vision

EQ and Leadership 85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence. (Goleman, 1998) Research in the 1990s showed that leaders with strengths in certain “soft” areas were far more effective than those without such strengths. No matter how well you do in the technical part of your work, unless you can manage yourself and your people, you are unlikely to be a good leader.

EQ and Leadership When people feel good about the person they report to, they feel better about the company they work for…employees do not leave companies-they leave bosses! (Beecham and Grant)

EQ and Leadership “The crux of leadership development that works, is self-directed learning: intentionally developing or strengthening an aspect of who you are or who you want to be or both. This requires first getting a strong image of your ideal self, as well as an accurate picture of your real self-who you are now.” Daniel Goleman, Primal Leadership.

Why do leaders need to understand themselves? Strengths and areas for growth How we identify problems How we search for solutions How we communicate How leaders impact followers

Importance of EQ in Effective Leadership IQ- Critical Analysis and Judgement - Vision and Imagination - Strategic Perspective MQ- Empowering - Developing - Managing Resources - Communicating - Achieving EQ- Self-Awareness - Emotional Resilience - Intuitiveness - Sensitivity - Influence - Motivation - Conscientiousness

Selecting Today’s New Leader: Consider the role of EQ in these 10 Abilities/Qualifications Experience with the demands of running a department/division A hunger for learning and growth Able to get people on board with a common vision by building trust, teamwork and clarity Strong communication skills (including awareness of verbal and non-verbal feedback which people are constantly sending) Focussed on results Fit with organisation’s values Capable of making decisions without perfect information Emotionally Competent Success in developing other people (leaders) A willingness to search inside

Developing Your Emotional Intelligence Become emotionally literate Take more responsibility for your feelings Use your feelings to help you make decisions Validate other people’s feelings Avoid commanding, judging and criticising others

Developing Your Emotional Intelligence Ask others how they feel on a scale of 1-10 Make time to reflect on your feelings (awareness of feelings increases self-knowledge) Work on managing your negative feelings Understand your triggers Practice Self-Care

Developing Your Emotional Intelligence Boost your needed competencies; EQ Workshops, Interpersonal Skills Training, reading books and magazines and accessing websites regarding EQ.

A final thought… Success will not always lead to fulfilment but fulfilment nearly always leads to success. By developing our EQ, fulfilment and success is within our reach! Debbie G-Smith