Business Support receives a letter addressed to SGO Letterbox

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Presentation transcript:

Business Support receives a letter addressed to SGO Letterbox Social worker sets up the Letterbox agreement. Details of these arrangements are clearly documented on ICS case note summary and closure record. Agreement also to be uploaded to ICS Business Support receive letter, adds contact on ICS and uploads a copy of letter/s to child’s file Business Support adds case to Letterbox spreadsheet Business Support assigns the contact to Carlisle & Eden Duty Manager tray on ICS Duty Manager checks the letter and updates ICS to say they have been checked, then reassigns back to Business Support Business Support send out the letter and close the contact (ensuring copy of signed agreement and copy of letter have been uploaded to ICS)