Nick Collins Director – Performance & Improvement Using our professional voice The development of our role in service improvement Nick Collins Director – Performance & Improvement

CFOA Objectives Leadership Policy development Communication and stakeholder engagement Develop our capacity and competence

Does this work take us forward? To lead in driving improvement Develop credibility and maturity Move from a “competition culture” to a “cooperation culture” Develop internal capacity and understanding

The Improvement Cycle

Peer Assessment

Peer role Objectivity Critical friend Fair, supportive, constructive

Using peers Operational assessment (OpA) Organisational Assessment (OA) Other improvement work

Peer review Team Flexible in context of each service being reviewed 1 IDeA manager 1 elected Member 2 Fire specific with operational technical knowledge – one with sufficient seniority and credibility to lead team 1 non-fire specific sector person

Peers Review present numbers and skills More needed Accreditation centres Lead CFOA member is in charge!

Organisation Through IDeA based on establish Local Government Peer review process established and coordinated through IDeA IDeA manage the process and write the report

Quality Control and Management Coordinated through IDeA No appeal process Each service determines the weight they attribute to the outcome

Costs Officer peers Free + expenses Member peer £400pd IDeA £8800 Admin costs £400 Total (5 days) £11200

The Way Forward

Roles & Responsibilities FRA Continuous Improvement Assessment CAA OpA HSE Improvement Identified Improvement Plan RIEPS & CFOA LGA Improvement Board & FSMC Minister Support Fire & Rescue Service Improvement Diagram

Coordination of Support Performance & Improvement Directorate Improvement board Coordinate involvement of support bodies on strategic level Seek most appropriate support bodies for specific issues Pass on to FRAs how to contact bodies

Questions Is anything missing from the improvement cycle? Are there aspects of wider Service that are not including ? What’s needed to support the development of self assessment?

Questions Are we confident that CFOA is credible in coordinating role? Is an “Improvement Board” the right approach? Are there areas of improvement support that are missing?