Communication can be a bear!

How communications happens

Communication is the process of creating and sharing meaning.

Abstraction Concept Concept Feedback (Words) Decode Abstraction Encode Sender Concept Concept Sensemaker Feedback Decode Encode Participants are the senders and receivers in a communication

Non-verbal Communication Mehrabian’s statistical inquiry 7% - Words alone. 38% - The way they are said. 55% - Facial expression

Major Non-verbal Behaviors Eye Contact Facial Expressions Gestures Proximity Paralinguistics

Paralinguistics Tone Pitch Rhythm Timbre Loudness Inflection

Channels Words Auditory Visual Noise External Internal

All communication is goal-oriented. Why do we communicate? -- Kathy Kellerman, 1992

The goal of all communication is to Influence behavior Why do we communicate? The goal of all communication is to Influence behavior -- Tony Abel, 2003

Have a nice day!