BBPP1103: Chapter 10 Managing Teams

Introduction Nowadays, organizations that do not implement the concept of team work are considered outdated. Team is more efficient in performing tasks compared to individuals when dealing with tasks that require a variety of skills, considerations and experience.

The difference between team and group A group is defined as two or more individuals who interact and are independent of each other towards achieving a certain objectives. A team is interdependent and complementary entity in all aspects among the members, with a partnership commitment towards achieving the same goals. A team is an entity that exceeds a group.

Advantages of a team Enhance customers’ satisfaction Increase the quality of products and services Increase the speed and efficiency in designing and producing products Increase the level of job satisfaction Increase the quality in decision making

Disadvantages of a team High turnover rate Social loafing The behavior of self-restricion

When a team is needed When the objective or meaning of usage is clear When the tasks cannot be carried out individually When rewards can be provided for team work or team performance When many resources readily available When there is clear authority in managing and modifying the working method

Types of teams Employee involvement team Semi-autonomous team Self-managed team Self-designed team Cross functional team Virtual team Project team

Characteristics of team Team norms Informal rules or standards agreed upon in order to control the behavior of the team members Team unity How far the team members are attracted in becoming members of the team and motivated to stay permanently in the team. Team conflict Misunderstanding do exist due to fighting over limited resources, arguments regarding certain issues, discrepancy in opinions and others

Phases of team development Forming Storming Norming Performing De-norming De-storming De-forming

Towards building high-performance team Team size ~do not exceed 12 people Capability of team members ~a team 3 types of different skills : technical skills, skills in solving problems and skills in decision making Providing role models and promoting diversification ~a high performance team is a team that is able to match its team members according to suitable roles

4. Having a commitment towards the same purpose ~a successful team provides direction, momentum and commitment to its members 5. Building Specific goals ~these specific goals provide clear communication space and are able to assist the team in maintaining focus towards its goals

6. Suitable performance evaluation and reward system ~based on team work rather than individuals 7. Developing absolute beliefs ~these will enable the members to perform their works better

TQVM…. ?????