Department of Digital Service & Open Government Department All-Hands Meeting July 29, 2019

Agenda Updates (15 min) Strategic Framework + Work Plan (15 min) Managed Service Provider (15 min) Essential Facilities + Network Core (15 min)

Updates Mail service (Gus) Office 2016 upgrade (Gus) Security training compliance (Eric) Support desk (Eric) Citywide Wireless Network (Vinh)

Office Upgrade Project Status Fire Department   6 remaining – Los Gamos Police Department     21 remaining - Patrol All Departments     Minor cleanup on settings Projected Completion Date - Friday, Aug. 2nd

Support desk 30 days 180 days

Tickets open over 30 days

Security training compliance Goal of 100% at the end of August Currently at 70% Steps we are taking to reach the goal Added the training to new hire orientation Planning on offering department/drop in classes Communicating to the Directors and individuals

Citywide Wireless Network Our own controllers: Ubiquiti & Cisco Online (AU197, City Guest, other) City Hall Next up: Morphew Other City facilities Better visibility Better security Simpler wireless network topology Easier to manage Ubiquiti fills in the rest

Citywide Wireless Network Speed test on new wireless infrastructure in City Hall To do: Heatmap Cisco LAN Controller tuning

Making City services easy to use, and work for everyone.

How we work

Areas of Focus

Work Plan

Managed Service Provider Vendor Presentations (July 22 – July 29) Site Visits (August 1 – August 6) Vendor Selection (August 8)

Essential Facilities Projects Station 52 Infrastructure team hand off to Technical Support Station 57  Substantial completion – August 16th Move in estimated end of September Public Safety Center Cabling infrastructure, IDF, conduits Needs assessment and inventory projects Dispatch telephone system replacement Mural project

Network Core Chassis based Catalyst 9410 96 gigabit copper ports 48 ten-gigabit fiber/copper modular ports Supervisor blades go up to forty-gigabit interconnectivity Room for future growth Simpler physical topology Built for always on network City Hall, PSC, Morphew, neighboring cities We plan to feed this monster with a router that supports fiber, copper, microwave, 4G Internet connectivity.