Practical Assessment Project Template – REV. 5.2 Project title: <title of the project> Organization: <name of your organization> Project leader: <your name> Belt level: <Black or Green Belt> Revision date: <e.g. 01-01-2019>

DMAIC Introduction for this template Objectives of this presentation: Certification by LSSA Project summary for your organization Guidelines: Methodology and logic understandable, for a Lean Six Sigma trained external colleague Instructions can be found in the speaker notes, read them carefully Clear conclusions on each sheet Target for certification is max. 25 sheets (no limit for internal use) No back-up sheets Delete this slide before handing in. DMAIC roadmap Define 1 Define and Scope project 2 Define defect and CTQs 3 Plan and document project Measure 4 Evaluate measurement system 5 Establish baseline 6 Set improvement goals Analyze 7 Map process and identify inputs 8 Isolate key inputs 9 Develop Y = f(X) function Improve 10 Determine improvement plan / optimum settings 11 Implement proposed improvement 12 Validate proposed improvement Control 13 Implement control strategy 14 Close out project

DEFINE 1 – Define and scope project Problem description: Probleem descriptie: What is wrong, how does it affect the customer, what is the pain for the organization? Is it a priority, so in line with top-down priorities? Add picture or drawing to explain Objecties: What do we want to achieve? Helicopter view description. Objectives:

DEFINE 1 – Define and scope project Target: In Scope Out of Scope: Deliverables: Hard Benefits: Target: Describe the quantified, measurable result (not the solution!). What is the required timing? In Scope: What are the boundaries of the process to analyze; what are you allowed to change? Out of Scope: What not …? Deliverables: What evidence to put on the table to show that target metrics are met? This is the key element in the agreement with the champion Hard Benefits: Summarize the calculation to show that this is a ‘major cost saving’ or cost avoidance, in Keuro/year. Upon need add a separate sheet Soft Benefits: Any nice additional benefits, like customer satisfaction, learning Lean Six Sigma Risk Assessment: What are the main risks of this project? How would you mitigate them? Soft Benefits: Risk Assessment

DEFINE 2 - Define defects and CTQs Start from customer perspective Priority Measurement frequency Measurement method Specification CTQint CTQext VOC x VOC: This can be a vague description of the critical variable CTQext: Describe the measurable variable and specifications as required by the customer. CTQint: Describe the measurable variable and specifications as defined in own organization. Can be different from the CTQext, but must have a known/proven relation with CTQext. High level, describe until highest level measurable CTQ int. (the project target) Legend: Solid line: proven relation Dotted line: relation tbd. Grey box: out of scope White box: potential CTQ, or group of CTQs

DEFINE 3 – Plan and document project Project Team Supplier: Champion: User: MBB: Project leader (Belt): Name: Role: Responsibility: Supplier: Who provides resources Champion: Driving for success User: Will benefit from the results MBB: Coach for methodology Team: Actively involved members in team meetings

DEFINE 3 – Plan and document project SIPOC Process Map Suppliers Inputs Process Outputs Customers Specification Type START SIPOC is mandatory for process improvement For design improvement: visualize product problem area Suppliers Inputs: Input variables: Controllable variables + specs, main noises, SOPs Process: If helpful show below detailed steps on the process Outputs: Output variables Customers END

DEFINE 3 – Plan and document project Communication plan … From the stakeholder analysis, present the communication plan Conclusion:

DEFINE Self Assessment Correct NA (6 Sigma) NA (Lean) Define 1 Project addresses a clear problem description or business opportunity.   2 Problem description has been clearly defined. 3 Goals have been clearly defined and are measurable. 4 VOC and VOB have been clearly defined and requirements are understood. 5 Scope of the project has been clearly delineated. 6 Key stakeholders have been identified. 7 Relevant CTQ(s) have been selected and a CTQ-flowdown has been constructed. 8 High level process description has been made (e.g. SIPOC). Self Assessment *Signature of controller is N/A for Lean projects Champion: Date, Name & Signature - Controller*: Date, Name & Signature -

MEASURE 4 – data/measurement of problem For Target internal CTQs Measurement error CTQ int Evaluate whether measurement error for the CTQ int, described in the target is good enough for this project. e.g. reference data, GR&R, bias, attribute agreement, etc. Conclusion:

MEASURE 5 – Establish baseline (current state) … How is the situation on the CTQs in the beginning of the project? (measured with the known error) e.g. results of capability & performance study If historical measurement error is unknown, add a note. Visualize if possible, for instance in time. Conclusion:

MEASURE 6 – Set improvement goals … Evaluate whether the original target(s) are realistic. If necessary describe the rational why the targets are being adjusted. Conclusion:

MEASURE Self Assessment Correct NA (6 Sigma) NA (Lean) Measure 1 The collected data has been proven to be representative for the project.   2 Validity of the data has been verified in an appropriate way (measurement system analysis if applicable). X* 3 Historical data has been used to visualize process stability and performance over time. 4 Performance against requirements has been checked. 5 Variation in the process has been considered (common cause or special cause). X 6 Short term versus long term performance has been considered. Self Assessment *The reliability of the data has been checked (for Lean projects) Champion: Date, Name & Signature -

ANALYZE 7 – Map process and identify inputs Process Map Input variable 1 Input variable 2 ............. (process step 1) Input variable 1 Input variable 2 ............. …. Input variable 1 Input variable 2 ............. …. Use this format for process improvement (in case of Lean project use a VSM) For design improvement use Boundary Diagram or Parameter Diagram, for the applicable function(s) The output variables should be the CTQs Input variable 1 Input variable 2 ............. (process step x) Output variable 1 Output variable 2 Output variable 3 ............. Conclusion:

ANALYZE 7 - Map process and identify inputs Ishikawa Diagram Measurement Machine Men Defect Create this diagram to complete and categorize the list of inputs Methods Environment Materials Conclusion:

ANALYZE 8 – Isolate key inputs … If a large number of inputs is identified, it is important to limit the analysis to a small set of important (key)inputs. Tools include: Cause & effect matrix, screening (DOE), FMEA Conclusion:

ANALYZE 9 – Develop Y=f(X) function Relationship between the key inputs and performances (CTQ) … Tools: Anova, Regression, DOE, simulation, etc. Conclusion:

ANALYZE Self Assessment Correct NA (6 Sigma) NA (Lean) Analyze 1 Process has been mapped in detail (e.g. Process Flow / VSM Current State).   2 Potential factors of influence have been determined. 3 Analysis have been used to identify factors with highest influence (e.g. Cause & Effect / FMEA). 4 Hypothesis for root cause has been defined properly. X 5 Input data has been collected and analyzed correctly. 6 Graphical and statistical techniques have been applied to investigate root causes. 7 Major root causes have been identified. 8 Conclusions are clear and have demonstrated strong evidence/are statistically valid. Self Assessment Champion: Date, Name & Signature -

IMPROVE 10 – improvement plan / Optimum settings Improvement plan/action plan … DOE, simulation, etc. Conclusion:

IMPROVE 11 – Implement proposed improvement Implemented improvements/realized actions … Show a list of implemented improvements Conclusion:

IMPROVE 12 – Validate proposed improvement Validated improvement actions … Show the verification run compared to baseline that the Define conditions will be met. Elements: throughput time, # of complaints, SoS, etc. Conclusion:

IMPROVE Self Assessment Correct NA (6 Sigma) NA (Lean) Improve 1 Risks have been identified and addressed (e.g. pFMEA).   2 Improved process meets the requirements of the VOC and VOB. 3 There is a clear communication and action plan towards the stakeholders. 4 The client (Champion) has approved the improvement proposal. 5 An improvement of the CTQ compared to the baseline is demonstrated (Capability study if applicable). Self Assessment Champion: Date, Name & Signature -

CONTROL 13 – Implement control strategy Actions … Documentation New Process design Reports FMEA Implemented automation  Roles & responsibilities Open actions: Actions and owners necessary to finish this project Documentation: How is assured that all information is well documented for future success Roles & Responsibilities: What are the key roles & responsibilities to assure continued success

CONTROL 14 – Project closing Conclusions … Recommendations Lessons learned Conclusions: Relate this to the project objective, targets and deliverables Recommendations: For follow-up, next steps, or next projects Lessons learned: For colleagues, others

CONTROL 14 – Close out project The realized benefits of this projects are: … Summarize final total savings, average per year

CONTROL Self Assessment Correct NA (6 Sigma) NA (Lean) Control 1 Standards are adjusted and documentation has been updated (pFMEA, Control Plan, SOPs).   2 Rolls and responsibilities have been described. 3 Employees are instructed and/or trained. 4 Evidence of 'In-Control situation' is available and sufficient. X 5 Improvements have proven to be sustainable. 6 Measures have been put in place to monitor process performance. 7 Project report has been completed. Lessons learned have been communicated. 8 Champion signed that project targets and/or savings have been achieved. 9 The controller signed the project for approval. Self Assessment *Signature of controller is N/A for Lean projects Champion: Date, Name & Signature - Controller*: Date, Name & Signature -

LSSA Feedback Summary According to the LSSA guidelines, this project is Passed/Failed for this Lean Six Sigma Green/Black Belt level. Comments: Define: Measure: Analyze: Improve: Control: