Compass training – September 2019 Non-medical helpers
Overview Please read in conjunction with the Compass Manual for NMHs (open navigation pane for quick reference) Issues (including slow speed) being worked on urgently No changes to enquiries If not working well, try a different browser
Please contact us if you have a question the manual doesn’t answer you need us to create a specific standard response you’d like to book some training with one of us But for issues with the system, email compassonlinesupport@fxplus.ac.uk
Alternatives to Compass – as before Please see NMH page for Compass and Alternatives document No alternative to cases Can use Outlook for emails and calendar Phone calls and texts must be summarised with dates using the template in a case note for DSA-QAG audit. Can screenshot texts and add as clearly-labelled files. Phone calls and texts must be followed by confirmation email.
If using Outlook Calendar Include session details (room, name or ID) and note if student DNA (did not attend) For QAG audit we need to quickly find when sessions took place and if the student attended, so clear case notes needed with appropriate titles.
If using Outlook Email Record emails to and from students as case notes Copy and paste the email text into case note Use clear titles e.g. Email from X – 10.9.19 Send reminders 1 – 7 days before and record as above For QAG audit we need to quickly locate first contact(s) from student, your replies (using standard responses) and link to first booking WITH DATES.