Administration/Operations September 11, 2019

Strategic Plan Goal Area #4 Main goal: Raise the level of service to internal customers and the larger school community Improve timeliness, responsiveness and customer satisfaction Focus on Student Registration, Transportation, Facilities and Communications Improve registration efficiency Improve transportation effectiveness Provide operational support/resources based on school needs Strengthen communication buy-in and promote the PPSD brand Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum

Administration/Operations is… Facilities Maintenance Aramark Contract (with the City) Facility and Field Rentals Student Registration and Enrollment Student Transportation First Student Contract Bus Monitors RIPTA Food Service Management Sodexo Contract Information Technology Student Affairs Office Program Development Capital Improvements Partnership with City Public Property Legislative Tracking Communications Central Records Office School Safety and Security Police Liaison/School Resource Officers Emergency Preparedness Critical Incident Report Management Crossing Guards Middle and High School Athletics Central Supply, Mailroom, Warehouse and Logistics Plant Maintenance Snow Removal Vendors Pest Control Fire and Security Alarms Elevators Special Events and Projects Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum

Student Registration Communications to Manage and Leverage Change Implementation of new online WIDA Screener Multiple students can be screened by one ELL screener Positive collaboration with Office of English Learners Registrations to date August 1 – Sept. 6, 2019: 1,106* August 1 – Sept. 15, 2018: 1,146 August 1 – Sept. 15, 2017: 1,291 Total Enrollment, 09/6/19: 24,108* with 7,834 ELLs or 32% Comparison: on 10/20/18, enrollment was 23,836 with 7,212 ELLS or 30% Enrollment is up 272 students overall and ELL population increased by 622 students Elementary: 10,773* (down 279 from 2018) Middle: 5,760* (up 328 from 2018) High: 7,575* (up 223 from 2018) * - Preliminary Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum

Transportation Communications to Manage and Leverage Change Commitment to improved performance 9,080 students transported safely each day on 140 buses that run on a two-tier system On-site coordination with PPSD Transportation and First Student at the bus yard Routing – considerations for safety, cost- effectiveness, time on bus and length of route Daily tracking for timeliness and efficiency RIPTA riders – approximately 3,600/day RIPTA monthly passes – 2.0 miles or more Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum

Facilities Maintenance Management of the Aramark service contract Completion of $20M school improvement projects Roof Replacements: Vartan Gregorian ES, Veazie Street ES., JSEC/360 and Hope HS HVAC improvements at Carl Lauro ES and Esek Hopkins MS Roof repairs at Nathanael Greene MS and Webster Avenue ES Fire alarm replacement and installation of sprinkler system at George Spaziano ES Weekly meetings with Public Properties, Gilbane, Aramark and Studio JAED Project updates, troubleshoot and problem solving Planning and implementation of the $278 million Five-Year Capital Plan Monthly Joint Review Meetings Review of work order system Contract accountability Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum

Information Technology Infrastructure Items Expand current VOIP solution to include Classical HS Server infrastructure upgrades, including 18 new cache servers in our schools Upgrade of district’s Core Network equipment to increase bandwidth Completed all technical tasks to support A-Venture and Newcomer moves End-User/Classroom Items Over 4,300 new student devices installed and set up; deployment focused on incoming 3rd, 6th ad 9th graders Deployment of 60 new Smart Boards throughout the district Windows 10 device reimaging project Completed Phase 1 setup of “Go Guardian” classroom tool for all schools Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum

What’s New for SY 2019-20 Communications to Manage and Leverage Change Continued focus on improving customer service Student bus transportation contract will be going out to bid Continued focus on school safety improvements Installation of digital cameras, building hardening, lighting Implementation of the Queue Management System for Student Registration Center Reduced wait times, better service, management tracking Year One of the Five-Year Facility Improvements Master Plan “Warm, safe and dry” 21st-century learning environments Continued work of the “Student Assignment Policy Workgroup” Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum

Special Thanks to the “A-Team” Cheryl McCreight Laura Hart Roxanne Archibald Peter Santos Peggy Grullon Manuela Raposo Emily Martineau George Doyle Jason Menard Janice Petrarca Lino Cambio Rossana Vallante Salvatore Palumbo Margaret Tindall James Boffa Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum And the hundreds of dedicated support supervisors, truant officers, placement staff, bus monitors, crossing guards, warehouse staff, clerks, food service personnel and other key staff who support our students, families and staff each day.

Communications to Manage and Leverage Change Consistent internal communications Set clear expectations Promote employee buy-in Create effective feedback loops Targeted communications channels for families Arm students’ most important influencers with information Encourage parental engagement Coordinated approach to external promotion Aligns with top priorities Creates forward momentum