The new ESDS network 2018-2022 Henric ANSELM Point 2 Henric ANSELM B4: Dissemination & User support unit ESDS WG meeting Luxembourg 28-29 March 2019

General and contractual info 31 support centres 30 languages covered 4 contracts + 26 GA (and Eurostat Central Support) Contracts and GA covers 10/2018 - 09/2022

General and contractual info Kick-Off meeting held 3 October 2018 Monthly progress meetings (Contractor) Inform about replacement of support members (Contractor)

Reporting every six months

ESDS network: number of requests over the years 2017-2018: 9 749 2016-2017: 9 020 2015-2016: 7 158 (All Time Low) 2014-2015: 8 472 2013-2014: 13 724 All Time High 2004-2005: 23 993 2017-2018: 4 612 new EU-login accounts created

Support page

Telephone support

Telephone support

Media and Institutional support

Trainings (Contractor) Max 5 training courses/year Government bodies, NGOs, Unions and Academic world etc. Webinars Target audience: participants who are or will be dealing with European Statistics Geographical spread in the countries concerned Min 10-15 participants

Promoting Eurostat Training courses (Contractor) Events (e.g. Europe Day) Eurostat promo items Eurostat Publications Order well in advance

Quality controls: Monitoring of replies to user requests Anonymous tests Monthly progress meetings with the contractor

User survey "Dear Madam/Sir, You have recently contacted our Eurostat Support Service. With a view to continual service improvement, we would like to have your opinion. It won’t take more than 2-3 minutes. Could you please reply to a few questions by clicking on https://ec.europa.eu/eusurvey/runner/UserSupportFeedbackSurvey ? Thank you in advance for your participation, Eurostat Support Service Click here to unsubscribe from future surveys of Eurostat’s User Support Network"

User survey

Thank you - Questions?