OU BATTLECARD: Oracle Utilities Learning Subscription Target Personas and Pain Points Systems Analysts Make Recommendations for Infrastructure and Applications Management Defines, documents and reviews project requirements Understands the complete software development lifecycle Develops practical solutions that solve business problems Developers Design, Develop and Test Software Solutions Understands how to work with business objects and maintenance objects Creates algorithms to solve business problems Configures business rules Finds ways to deal with support issues and extend system lifecycles Business Analysts Define Business Requirements for Solutions Serves as a subject matter expert on the business side of solutions Contributes to plans that achieve information architecture goals Updates job and industry knowledge to stay current on best use of emerging technologies Oracle Utilities Learning Subscription Messaging Oracle Utilities delivers greater time to value for electric, water and gas utilities with mission-critical solutions that increase customer satisfaction and operational efficiency. Accelerate adoption and stay current on your Oracle Utilities solution with an Oracle Utilities Learning Subscription, which lets you access the full range of training courses from Oracle University. Training for your team has never been easier. The Oracle Utilities Learning Subscription offers benefits for your entire organization and provide the individuals on your team with the training they need to become skilled in their area of expertise. Learn all about your Oracle Utilities solutions, including an in-depth look at the product architecture, core components, key functionality, user interface system-wide standards, business processes, and implementation considerations for your applications. With the Utilities Learning Subscription, you will learn how to: Configure the Oracle Utilities solution to address specific business requirements Change and maintain the front- and back-end configurations of your applications Implement solutions on mobile devices Use the Oracle Utilities Application Framework to extend Oracle Utilities products Transform your business by using Smart Grid Gateway as a single point of connection between smart grid applications and devices Effectively operate the Network Management System applications to view the status of the distribution network and take corrective or proactive actions Create and generate reports using Oracle Utilities Analytics And much more! Analyst Industry Statements Proven benefits (of Customer Care and Billing): • Cut training and onboarding down from 6-8 weeks to 4 weeks • Oracle Utilities customer network has supported ALLETE on its journey. – Minnesota Power, ALLETE Companies To Implementation and Beyond, OUUG presentation, https://app.box.com/s/v23jkyyewti98djzszx90vzetkak7hdf Confidential – Oracle Internal/Restricted/Highly Restricted

30-Second Elevator Pitch to Sys Analysts, Developers, Bus. Analysts Internal Key Messages 30-Second Elevator Pitch to Sys Analysts, Developers, Bus. Analysts The Oracle Utilities Learning Subscription is the best way to earn about Oracle Utilities solutions, and includes an in-depth look at the architecture, core components, functionality, business processes and implementation considerations for these applications. The training is all digital, accessible for 12 months, and continuously updated. Covers topics such as Customer Care, Billing, and Self Service; Meter Data and Mobile Workforce Management; Network Management System; Oracle Utilities Analytics and Application Framework, Smart Grid Gateway, Service Order Management, and Asset Management. Customers who are well trained and proficient in Java will be more likely to renew support or renew/expand other services and take advantage of additional OU training. Engage with an entire portfolio of digital learning offerings in one convenient subscription. The Oracle Utilities Learning Subscription is designed for anyone who need flexible and engaging role-based training for any Oracle Utilities products and technologies. Learn about your Oracle Utilities solutions, including an in-depth look at the architecture, core components, functionality, business processes and implementation considerations for your applications. Explore this subscription offering today! Objection Handling No Travel Budget for Training With Training On Demand courses, students watch recorded classroom sessions taught by expert instructors and with access to a lab environment. Another option, Live Virtual Class training, is perfect for those who are too busy for classroom training, allowing them to attend live classes online, in real time. We Have Already Taken Training If you have already taken Oracle Utilities training, you may still be able to benefit from additional courses offered through the learning subscription. You can trust the Oracle experts to share their insights in the classes, making you better prepared for your everyday tasks. Courses are available in classroom, Training On Demand and Live Virtual Class formats. Recommended Courses: Customer Care and Billing: Functionality for Implementers Oracle Utilities: Configuration Tools for MWM v2.2 – Foundation Oracle Utilities: Analytics Functionality for Implementers Introduction to Oracle Utilities Work and Asset Management Oracle Utilities: Application Framework Technical Overview Recommended Certification Categories: Customer Care and Billing Meter Data Management Mobile Workforce Management Smart Grid Gateway Key Messages for Customers The Oracle Utilities Learning Subscription is an innovative learning solution that covers all the key points and strategies you need to know. The subscription features: 12 months of 24/7 access to a comprehensive set of training videos and product demonstrations for key Oracle Utilities solutions Training delivered by Oracle experts The opportunity to practice what you learn with labs Access to instructors to get answers to your questions Dynamic updates including new features and product enhancements ADDITIONAL RESOURCES: OURC Oracle Partner Confidential - Updated 2/9/18 Confidential – Oracle Internal/Restricted/Highly Restricted