Helpful Response, Information, & Training Resources 1 Report Suspected Abuse, Neglect, or Exploitation to Adult Protective Services or Long-Term Care Ombudsman AND Local Law Enforcement Contact the Eldercare Locator (eldercare.acl.gov or 1-800-677-1116) to connect with local reporting entities. Abuse in Long-Term Care Facilities National Consumer Voice for Quality Long-Term Care National Long-Term Care Ombudsman Resource Center Long-Term Care Ombudsman Program – Report concerns about quality of care in long-term care facilities State Survey Agency – Report concerns about quality of care received in a state or federally certified health care facility Medicare-related complaints, grievances, and information requests Medicare Beneficiary Ombudsman Beneficiary Family Centered Care Quality Improvement Organization (BFCC-QIO) State Health Insurance Assistance Program (SHIP) Senior Medicare Patrol (SMP) Caregiver Resources Eldercare Locator Caregiver Corner Family Caregiver Alliance University of Southern California Family Caregiver Support Center AARP Caregiver Resource Center

Helpful Response, Information, & Training Resources 2 Fraud/ Consumer Protection Resources U.S. Senate Special Committee on Aging and Fraud Hotline- 855-303-9470 Department of Justice Elder Justice Initiative Elder Abuse Resource Roadmap Federal resource roadmap for financial exploitation reporting resources AARP Fraud Watch Network Provides alerts, tips and resources on Elder Financial Exploitation Consumer Protection Agencies Mediates complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights Consumer Financial Protection Bureau (CFPB) Reviews complaints of a financial product or service 855-411-2372 Better Business Bureau Scam Tracker Provides consumers with a place to report a business or offer that sounds like an illegal scheme or fraud to warn others and help investigate Internet Crime Complaint Center (IC3) Accepts online Internet crime complaints Federal Trade Commission Complaint Assistant U.S. Postal Inspection Service Investigates fraud related to the U.S. Mail, including mailed sweepstakes, lotteries, on-line auctions, work-at-home scams or chain letters National Center for Disaster Fraud Accepts reports of disaster-related fraud and operates a 24-hour hotline 866-720-5721 Reduce the number of unwanted calls and mail Do Not Call Registry – Register online or call 888-383-1222 Data & Marketing Association Registry – Register online

Helpful Response, Information, & Training Resources 3 Helpful Information & Training EAGLE (Elder Abuse Guide for Law Enforcement) National web module designed to support officers in identifying, intervening, and resolving cases of elder abuse Multidisciplinary Team Technical Assistance Center, Elder Justice Initiative, U.S. Department of Justice Provides tools, resource materials, and individualized consultations to facilitate the expansion of elder abuse care review multidisciplinary teams (MDTs) National Center on Elder Abuse Provides the latest information regarding research, training, best practices, news and resources on elder abuse, neglect and exploitation to professionals and the public National Clearinghouse on Abuse in Later Life Offers strategies for advocates to meet the needs older survivors of abuse National Indigenous Elder Justice Initiative Provides research, education, and training for the identification and prevention of elder abuse in Indigenous communities National Long-Term Care Ombudsman Resource Center Provides support, technical assistance and training to 53 state long-term care ombudsman programs and their statewide networks of over 500 local Ombudsman entities National Organization for Victim Assistance NOVA has conferences, webinars and Victim Assistance Academy classes for Victim Specialists Office for Victims of Crime (OVC) Provides interactive elder abuse training, EJI (Elder Justice Initiative) webinars and the Vicarious Trauma Toolkit for Victim Specialists Training Resources on Elder Abuse (TREA) Searchable database of elder abuse related training materials designed for professionals, caregivers and the community Diversity and Cultural Competency Cultural competency is critical to reducing health disparities and improving access to health care that is respectful of and responsive to diverse needs.  Administration for Community Living Resources – ACL programs promoting diversity and cultural competency Diverse Elders Coalition National Asian Pacific Center on Aging (NAPCA), National Hispanic Council on Aging (NHCOA), National Indian Council on Aging (NICOA), SAGE(Advocacy and Services for LGBT Elders), and Southeast Asia Resource Center (SEARAC)