Mobile | Loyalty | Surveys | Gift Cards | Payments | Ordering | Multi-Channel Marketing
Partner Positioning Session
Next generation Cloud CRM for restaurants and hotels. Company Snapshot Year Founded: 2010 Customer Base: Global Structure: Private Corporation Headquarters: Lake Geneva, WI, USA CEO: Jim Daleen (Linkedin) Next generation Cloud CRM for restaurants and hotels.
AppSuite’s Oracle Partner Network A dominant presence in the Oracle ecosystem
Value proposition to Oracle Dealers AppSuite has built it’s sales distribution and implementation model around the success of Oracle dealers. AppSuite has strategically important solutions that will allow you to differentiate and win when positioning Oracle POS solutions. AppSuite provides substantial revenue opportunities for dealers by: Sharing recurring license fees allowing for the growth of substantial residual income streams Selling Oracle licenses for TSL and SIM By providing AppSuite implementation and support services both for initial onboarding and ongoing support and expansion opportunities.
Sources: National Restaurant Association, NW Business School Study Market Insights 1-1 campaign based offers have a 7x-10x higher redemption rate than analog or printed coupons. Customers who are members of a loyalty program: Spend twice as much Visit 4 times more And on average refer 2-4 friends per month Sources: National Restaurant Association, NW Business School Study
Successful track record! James Daleen CEO, AppSuite Corp. Chairman & CEO AppSuite Corporation, 2010 – present CEO, CPG Solutions LLC/KPIT Cummins, 2008-2013 Oracle Consulting firm serving customers in the Aerospace & Defense, Metals, Life Sciences, and Hi-Tech markets. Grew revenue and profits 500%. The company was sold to KPIT Cummins in October of 2010 in an unsolicited bid. CEO, Affinity Express, 2003-2008 Affinity Express is the leading BPO providing graphic and design services to the media and printing markets. Led a successful turnaround and sale of the company to a Private Equity firm in December of 2006. Founder, Chairman and CEO of Daleen Technologies Inc. “DALN” NASDAQ, 1989-2003 Daleen Technologies a global provider of high performance billing and customer care software solutions that manage the revenue chain for traditional and next-generation communication service providers, retailers and distributors of digital media. Accomplishments included: Raised $130M in public and private institutional capital. IPO in 1999 on the NASDAQ “DALN” and Grew market cap over $1B a KPIT Cummins Company Successful track record! 7
Mobile | Loyalty | Surveys | Gift Cards | Payments | Multi-Channel Marketing
The complete CRM Solution Unified Customer Experience Loyalty & Rewards Loyalty Manager Gift Cards Branded Mobile IOS/Android Apps Surveys AppSuite’s iPad App ® Call Center Ordering CLOUD CRM POS integration Delivery & Driver Management SMS Push Email Analytics Multi-Channel Marketing Payments Unified Customer Experience
The complete CRM Solution AppSuite CLOUD CRM ® Mobile/Web . Reviews Surveys Analytics Gift Cards Campaigns Delivery & Driver mgmt. Ordering Rewards 1-1 Marketing Automated Birthday Anniversary Drips for new members Miss you Status Achievement Nearing status Incomplete profile Secure Multi-Channel Marketing SMS, Email, and Mobile Push Messaging
The complete CRM Solution The information you need, when you need it, delivered directly to your inbox! AppSuite CLOUD CRM ® Mobile/Web . Reviews Surveys Analytics Gift Cards Campaigns Delivery & Driver mgmt. Ordering Rewards
The complete CRM Solution IOS / Android /Web apps Ordering Gift/Wallet Rewards Loyalty Offers Location info Notifications Profile mgmt. Web Plug-ins for: Gift Balance Loyalty Balance Registration Login E-Gift AppSuite CLOUD CRM ® Mobile/Web . Reviews Surveys Analytics Gift Cards Campaigns Delivery & Driver mgmt. Ordering Rewards
The complete CRM Solution AppSuite CLOUD CRM ® Mobile/Web . Reviews Surveys Analytics Gift Cards Campaigns Delivery & Driver mgmt. Ordering Rewards Improve Staff Performance. Reputation Management. Improve the overall guest experience. Micros Integrated
The complete CRM Solution AppSuite CLOUD CRM ® Mobile/Web . Reviews Surveys Analytics Gift Cards Campaigns Delivery & Driver mgmt. Ordering Rewards Modern solution E-Wallet E-Gift In-store mag cards Increase revenue and profits Single source for all member services Reduce compliance concerns
The complete CRM Solution AppSuite CLOUD CRM ® Mobile/Web . Reviews Surveys Analytics Gift Cards Campaigns Delivery & Driver mgmt. Ordering Rewards Increase visits Improve average tickets size Supercharge guest referrals Compete with larger chains
The complete CRM Solution AppSuite CLOUD CRM ® Reviews Surveys Gift Cards Campaigns Delivery & Driver mgmt. Ordering Apps & Web Analytics Rewards
Unified Customer Experience for every ordering method Delivery Driver Restaurant Consumer Cloud Loyalty Manager App KDS Branded Mobile Loyalty App Delivery Driver App Kitchen Printers Restaurant Customer AppSuite Cloud CRM Service Your website POS Server Your website Workstation Cloud Printer(s) Label or Check Takeout &Delivery Call in Support Phone in orders One System | Simple | Powerful | Efficient
growing membership easy! AppSuite makes growing membership easy!
AppSuite makes growing membership simple! POS App Web iPad Text Kiosk Card/CCP 1 2 3 4 5 6 7 Sign up today! Micros POS Maitre’D POS Your branded IOS & Android mobile app Your website using AppSuite’s Web Plug-in AppSuite Loyalty Manager app Text to Register Service Fixture based or Handheld Kiosk Registration Rack Card Entered into CCP It is fast, simple and secure!
Seamlessly connected to your Oracle POS POS Integrations \ Loyalty, Rewards, Gift Cards, Members, Delivery Available for RES3700, 9700, and Simphony 1.6x. Requires a Oracle SIM license Available for Simphony 2.X No special licensing required Ordering for Takeout & Delivery Services Available Micros RES3700, Simphony 1st and 2nd edition Requires Transaction Services License from Oracle Hospitality Seamlessly connected to your Oracle POS
POS Touchscreen Integration Oracle-Micros
Quick access, easy staff training! AppSuite – Oracle Solution Quick access, easy staff training!
Locate member (scan, swipe, profile search) AppSuite – Oracle Solution Locate member (scan, swipe, profile search)
Enter in data to search on. Quick access, easy staff training!
Select Item to apply to check Select an Item Item Amount 1. Gift Card $183.56 2. Thanks for Joining $5.00 3. Free Appetizer Up to $8.00 4. $5 Reward 5. $10 Reward $10.00 Automated offer, reward, and gift card management
Adjust the check automatically, no Micros programming required Simple, secure, fast! 1 AS Offer -5.00 Adjust the check automatically, no Micros programming required
Delivery and Driver Management End to End integrated solution
AppSuite – Oracle Solution 2 Options to find a caller Manual search Caller ID Line 1 (561) 222-1234 Line 2 (561) 333-5678 Line 3 (561) 444-1234 Line 5 (561) 444-5678
Enter in data to search on. With no Caller ID option the number is found by manually entering the phone number. Line 1 (561) 222-1234 Line 2 (561) 333-5678 Line 3 (561) 444-1234 Line 5 (561) 444-5678 Quick access, easy staff training!
Select “Save” or edit then “Save” Address Nickname: Name: Mobile Phone: Email: Address: City, State, Zip: Customer Comments: Delivery Comments: Address 2: Home Phone: Home Patrick Daleen (561) 427-3412 (561) 222-1234 patrick.daleen@appsuitecrm.com 222 Maple Street Apartment 101 Chicago, IL 60144 Has a dog that bites Please ring doorbell at back entrance Line 1 (561) 222-1234 Line 2 (561) 333-5678 Line 3 (561) 444-1234 Line 5 (561) 444-5678 Quick access, easy staff training!
Select a Driver to assign to the delivery Status Zone Phone John Smith Available 2 (222) 333-1234 Tony Driver 1 (222) 444-1234 Lucy Delivery In Route 4 (222) 555-1234 Sandra Smith Returning 3 (222) 666-1234 Veronique Abagale 5 (222) 777-1234 Page Up Up Down Line 1 (561) 222-1234 Page Down Line 2 (561) 333-5678 Line 3 (561) 444-1234 Line 5 (561) 444-5678 Select Cancel Automated offer, reward, and gift card management
Confirm address and select “Yes”. Delivery Address Name: Patrick Daleen Email: patrick.daleen@appsuitecrm.com Mobile phone: 561-427-3412 Address: 222 Maple Street Apartment 101 Chicago, IL 60144 Has a dog that bites Please ring doorbell at back entrance Use this address? Line 1 (561) 222-1234 Line 2 (561) 333-5678 Line 3 (561) 444-1234 Line 5 (561) 444-5678 Quick access, easy staff training!
AppSuite’s integrated Delivery/Driver app Create a trip Add Orders Start Trip Select Navigation Deliver 1st order 1 2 3 4 5
AppSuite’s integrated Delivery/Driver app Deliver 2nd Order Return to Base 6 7
Summary
Let’s summarize the features & benefits! Integrated to Oracle-Micros POS In app and online ordering and delivery/driver mgmt. Customer Surveys and Reviews One stop shop for all of your marketing Automated campaigns 1-1 consumer targeting Email | Push Messaging | Social Media Seamless website integration Go Mobile Branded IOS & Android mobile apps Supports multi-concept/unit operations Modern Cloud solution Your data and information is safe No hardware, free software updates! Get started today!
Master Distributor Opportunity
Key features and benefits AppSuite is seeking a Master Distributor(s) for Central and South America Key features and benefits Exclusive territory Commissions on all sub-dealers and Oracle Direct deals in your markets Increased residual income percentage Ability to directly sell and license our solutions to customers Key Requirements Broad local market coverage across territory Financial strength and strong reputation Guaranteed minimum annual license quotas on AppSuite products
Mobile | Loyalty | Surveys | Gift Cards | Payments | Ordering | Multi-Channel Marketing Thank You!