Homelessness Reduction Act (HRA) Partnership Quarterly Day Wednesday 18th September

Introductions & Icebreaker Icebreaker and energizer

Agenda for today 10.30 - 10.50 Welcome, Update & Introductions Plenary 10.50 - 11.10 Quiz Plenary 11.10 - 12.30 Designing Your Service Review Hands-On 12.30 - 13.15 Lunch 13.15 - 13.30 HRA Project Website Case File Audits Guided Conversation MI Training Guided Conversation 13.30 - 13.45 13.45 - 14.00 14.00 - 14.10 Afternoon Break 14.10 - 15.20 Action Learning Sets Guided Conversation 15.20 - 15.30 Close & Reflections Plenary

National update General election & spending round for 2020/21 (£422m) Government 2-year review of HRA – reports March 2020 First year (Apr 18 – Mar 19) of H-CLIC data now released Consultation on new legislation to abolish Section 21 evictions CIH rethinking allocations work published this week Assurance that domestic abuse bill will not be dropped

Our priorities for this quarter (July – Sept 2019) Wrap up ongoing service design projects Finalise self-assessment tools Engage externally with good practice library – identify gaps to prioritise Develop approach to service reviews Help support "consult" level of user involvement with the five of you Finalise training package including "train the trainer" options Interactions with MHCLG

Quiz

Designing Your Service Review

Discussion: the "why" of service reviews Discuss in your tables the questions below for each of these user groups: Portfolio Holder Director/ Head of Service Service Manager Team Leader/ Frontline Officer What do they want/ need from a service review? How should they be involved? How should the results be played back? What outputs would be helpful? Please capture notes and thoughts from the discussion 15/20 mins

What citizens experience What the council says Service Process Policy

Holistic Approach to Service Reviews/ Audits - Potential Activities What citizens experience What the council says “Are we a user-centred service?” Review Strategies & Policies Prevention/ Relief Offer User Research Stakeholder Research Staff Research “Are we following statutory guidance?” “Are we meeting our legal duties?” User Journey Mapping “Are we implementing best practice?” Case File Audit Process Mapping Benchmark Performance/ Value for Money Mystery Shopping Practice Observations Secondary Research Service Process Policy

Exercise: designing your service review Review in your tables the handouts and service review activities 1. Complete the "Who?" And "Where" columns for each service review activity (it can be more than one of the options) 2. Pretend you are commissioning a review of your service from us. Design the rough specification for this including: Who will be involved (grades and teams, internal/ external, partners etc.) Which activities will be included and who will be doing them Timelines (including days onsite/ offsite) Outputs and outcomes you want Any specific focus areas e.g. things you don't know, assumptions, problem areas etc. Be as specific as you can and write it up in a way that makes sense to you 3. Add any other thoughts or notes on the handout e.g. other case studies, comments, success factors, barriers etc. Side Question: Part VI allocations, commissioned and non-commissioned services including supported housing sector Staff assessment?

Lunch

Breakout sessions HRA Project Website Case File Audits MI Training Rebecca Joe Lisa

Action learning sets

Action learning sets Non-directive and non-judgmental Exercise Instructions Non-directive and non-judgmental Supportive and confidential Focus is on listening and questioning Based on principle people have their own solutions and make own decisions on actions they will be held accountable to (by their peers) Purpose of discussion is to understand the issue the presenter is facing, not to give advice Introductions. Someone volunteer to present an issue or challenge Presenter presents (informally) their issue to the group, uninterrupted Questions from the group Tool designed for practitioners to learn from other practitioners Uses the combined wisdom and skills of a diverse group of people to work through real challenges and issues and support one another to take action Combines 'learning' & 'doing' Allows you to build connections with the other authorities and provide peer support on the common issues you are facing with the HRA Discussions confidential but main themes will be captured and used within the partnership Facilitator summarises Presenter identifies actions and reflects on learning

Reflections & close Reflections and evaluations on learning process today Feedback and discussion on future frequency – can use for other things e.g. working through things, Q&A on particular cases, cardboard citizens, test things with you Digital collaboration space – any other methods to facilitate peer support and learning? What we will do with the outputs 

Action learning sets: guidance for facilitators Indicative Timings (20 mins) Facilitator's role is to guide the process and timing, capture notes and help the group stick to the principles of action learning (non-directive, non-judgemental, understand not advise) Will be difficult for groups to maintain the non-directive approach (listen and support without directing a course of action) without a facilitator Encourage members to reflect on their learning  Where necessary, facilitators can demonstrate useful questions which enable the presenter to gain a deeper understanding of their issue (what, how, clarify) Facilitators should stop the group from descending into advice giving and leading questions, reminding them they are to ask questions which enable them to understand the presenter’s issue, the presenter of the issue decides their own actions Try and enable as many people to present an issue as possible Someone volunteer to present an issue or challenge Presenter presents (informally) their issue to the group, uninterrupted – 3 mins Facilitator summarises issue – 2 mins Questions from the group – 10 mins Facilitator summarises discussion – 2 mins Presenter identifies actions and reflects on learning - 3 mins

Template for note capture Facilitator Group Member & Role Local Authority Template for note capture Issue/ Challenge Discussion Actions