Using SCRUM the NHC-IT Way! Moving “Projects” forward with Teamwork Cindy Hewett, Deputy CIO Information Technology October 10, 2019

Topics for Today Agile and Scrum – the basics Scrum terminology and foundations Scrum in New Hanover County Information Technology October 10, 2019

What is Agile? Started in software development Focused on iterative small development Quick response to changing requirements Information Technology October 10, 2019

What is Scrum? A subset of agile practices Framework for organizing work Self-directed teams are responsible for the work Information Technology October 10, 2019

Scrum Roles/People Product Owners – keep the backlog, communicates requirements, determines priorities Scrum Masters – remove impediments, scrum coach, facilitate meetings Team Members – do the work Information Technology October 10, 2019

Scrum Terms Backlog – list of work to be done Sprint – a short period of time around which work is planned Stand-ups – meetings to review progress and plans Information Technology October 10, 2019

The Scrum Cycle Information Technology October 10, 2019

Scrum in New Hanover County IT Adapted to fit our (NHC-IT) needs! Allows us to better Plan and Manage our work Keeps our work Visible to our department and the county Opens Communication and reinforces Cross-team Collaboration Information Technology October 10, 2019

Project Categories Tier 1- Escalated Projects Tier 2- ITGC Projects Tier 3- SLA Tier 4 – Small Projects Information Technology October 10, 2019

Documentation and Tracking Project Repository (Sharepoint)- accessible through our county intranet site. Active Project work is updated weekly. As requests are submitted, placeholders are established in our repository (backlog items) Information Technology October 10, 2019

Duration SPRINTS are 4 weeks in duration. Not all projects are completed in 4 weeks- but expected deliverables are identified at the beginning of each SPRINT. New work does not begin mid-sprint Information Technology October 10, 2019

Planning and Preparation Monthly Sprint Planning Sessions are held to determine next month’s work. Supervisors confirm what Projects will complete in the current Sprint Supervisors confirm what Projects will continue into the next Sprint Supervisors discuss what Projects will begin new in the next Sprint (pull from Backlog) Supervisors must agree on available staff resources Note: Prior to this meeting Supervisors have met with their staff for updates and input! Information Technology October 10, 2019

NHC- IT SCRUM Board Very low tech- Simple but Visual process! No learning curve! Current Monthly Sprint Items Work is categorized by Tiers & color coded post-it notes To Do (Work Breakdown) Tasks are identified-what needs to be done! Doing (Current) Done (Completed) Impediments (Resolution needed to move project forward) Information Technology October 10, 2019

Weekly Process Each Monday (9am) all IT staff gather at our SCRUM Board Basically a 30 minute Stand-Up Meeting Teams report on active project work. Each team member reports on their tasks Moves corresponding post-it note along the SCRUM Board. Answer 3 questions: What they completed last week? (Move post-it from “Doing” to “Done”) What they will be doing this week? (Move post-it from “To Do” to “Doing”) Are there any impediments? Post-it is placed in this area with identified impediment. Supervisor works with Staff to resolve/remove impediment to keep project moving forward. Information Technology October 10, 2019

SCRUM…..not just for software! IT has allowed us to see results! IT is a better way to plan and manage our project work IT improved visibility, communication, and cross-team collaboration! Information Technology October 10, 2019

What’s Next for NHC- IT! Existing Analyst Positions Reclassified to Project Coordinators Digital SCRUM Information Technology October 10, 2019

Questions Information Technology October 10, 2019