How We've Helped Students Cross the Finish Line Chasity Donaldson, Student Advocacy and Support Brent Royal, Finish Line Grant Program Manager Heather Cole, WIOA Supervisor

Student Advocacy and Support Designed to address a variety of non- academic barriers that students face Available to all currently enrolled curriculum students and a limited number of programs are available to the greater Wake Tech and Wake County communities Primary Areas: Housing, child care, health insurance, legal aid, food insecurity, transportation

Wake Tech- Marketing Palm Cards Flyers Blackboard Emails Classroom Presentations Financial Aid

Communications Flyer Palm Card

Applicants Applicants- 69 Highest- Rental Assistance Lowest- Medical Car insurance Transportation

Applicants (cont.) Denials

Interactive Activity Green: Ways to increase outreach Purple: Questionable expenses Blue: What can we do better?

Program Manager Role Serves as liaison between WTCC/JCC and the NCWorks Career Centers Submits monthly reports Makes final approval decisions Provides outreach to students

Program Manager Workflow Receives application from WTCC and JCC Conducts Level 2 screening (WIOA and Finish Line Grant eligibility) Makes recommendation (approval or denial) of the application Sends official email with approval or denial of request

Approved Students Denied Students CAWD Program Manager contacts student Appointment for WIOA enrollment Students register on NCWorks Online Secures documentation needed for WIOA enrollment Denied Students CAWD Program Manager contacts student by phone/email and informs student of reason for denial

Collaboration Methods Utilization of Smartsheet as a tool to keep track of student progressions Held meetings to discuss ways to provide outreach to students Vice President Financial Aid Office Registrar’s Office Continuing Education Communications Program Manager and One-Stop System Director

Finish Line Grant One-Page Application JCC Wake Technical

Process Improvements Fillable PDF of the FLG application for easy completion Increasing awareness with the Communications department in an effort to reach more students Posting information for FLG on social media platforms

Referring to NCWorks Career Center NCWorks Career Center staff (NCWCCS) are on rotation to be available for student appointments Capital Area Workforce Development (CAWD) processes referrals from Wake Tech and JCC CAWD emails NCWCCS for appointment date and time. The appointment is confirmed with NCWCCS. CAWD emails the appointment confirmation to student(s) and copies the designated NCWCCS. Within the body of the email, CAWD includes documents required during the appointment. I.e. Identification Card, Social Security Card, and school transcripts

NCWorks Role in Finish Line NCWCCS provides an overview of all NCWorks services. NCWCCS completes the Wagner Peyser and WIOA Enrollments tagging the customer with the FLG Activity Code. Individual Employment Plans are created. The applicant’s financial hardship payments are processed.

Present Contact Information Chasity Donaldson – Wake Tech Student Advocacy and Support Specialist -  cndonaldson@waketech.edu; 919-866-5066 Brent Royal – CAWD Finish Line Program Manager – brent.royal@wakegov.com; 919-664- 7965 Heather Cole – NCWorks Career Center WIOA Supervisor – heather.cole@ncworks.gov; 919-754-5358 Betty Woodall – JCC Financial Aid Director - bcwoodall@johnstoncc.edu; 919-209-2019