Introducing Change Management Lisa Reynolds Ann Weston October 14, 2019

Mighty Team of Three… Lisa Reynolds, VP of Change Management Ann Weston, Director of Change Management Felicia Gauthier, Change Management Analyst

Who is Ann?

Print your name and write your signature with your dominant hand, when you’re finished stand up and cross your arms. How did that feel? Print your name and write your signature with your non-dominant hand, when you’re finished stand up and cross your arms the opposite way of the first time. What if you had to use your non-dominant hand forever?

What is change management? Organizational Change Management is a structured, comprehensive, intentional process to: Prepare for Change Manage Change Reinforce Change Individual Change Management is the application of tools and processes to enable Associates to manage their personal transition through change TOP DOWN BOTTOM UP Change Management delivers results, benefits realization, ROI and Associate adoption outcomes by supporting the organization and our Associates to use Infor while delivering the mission of CHRISTUS Health through our values.

What we learned from Wave 1

Delivering CHRISTUS Health mission through our core values and maximizing support of our Associates while extending the healing ministry of Jesus Christ to our patients and communities.

Project Change Triangle (PCT Analyzer) Where are we today? Leaders/Sponsors Project Management Change Management Rate each group 1-3, where 1-inadequate 2-adequate 3-exceptional Use post-it notes on your table and add to the wall chart.

Leaders / Sponsors Meet Objectives On Time / On Budget ROI Realized Direction and Governance from Senior Leaders Change Management Process and Tools to Ensure people Impacted adopt and use Infor Project Management Definition of change and actions for moving technical side forward Meet Objectives On Time / On Budget ROI Realized Rate, each Project Group 1 to 3, where: 1 – Inadequate 2 – Adequate 3 – Exceptional

Change Management Tools to Support Adoption Lisa Reynolds Ann Weston October 15, 2019

Activity: Pair off in groups of two Observe your partner Change three things about yourself BONUS: prize for the pair who identified all changes first!

1.9 1.7 1.6 Leaders / Sponsors Meet Objectives On Time / On Budget Direction and Governance from Senior Leaders Change Management Process and Tools to Ensure people Impacted adopt and use Infor Project Management Definition of change and actions for moving technical side forward Meet Objectives On Time / On Budget ROI Realized 1.9 1.7 1.6

what happens if we don’t change now Change management uses tools to help Associates understand the why, why now and what happens if we don’t change now for all change initiatives.

What’s Changing?

Change Management - Human Resources

Job Dimension of Change Tomorrow Rate each group 1-3, where 1-inadequate 2-adequate 3-exceptional Use post-it notes on your table and add to the wall chart for yesterday and tomorrow. Yesterday Job Dimension of Change Tomorrow Location Process System Tools Job Roles Critical Behavior Mindset / Attitude / Belief Reporting Structure Performance Reviews Compensation

End-User Associate Training (pre-go-live) End-User Associate Training Timeline OCTOBER NOVEMBER DECEMBER JANUARY HRBP Forum Super User Training End-User Associate Training (pre-go-live) End-User Associate Training (post-go-live) Executive Engagement CHANGE NETWORK Engagement Activities Communications (Flyer, Videos, Posters, Project Updates, Getting Ready for Go Live, Post-Go-Live messages) Coaching Tools Resistance Management Tools Town Halls / Demos / Brown Bag / Lunch ‘n Learns Town Halls / Demos / Brown Bag / Lunch ‘n Learns Manager Talking Points TREASURE HUNT Readiness Checklist and Workshop

Tools Training: Role Guides and Job Aids Communications https://christushealth.wistia.com/medias/fckis5f0e3 Town Halls Manager Talking Points Brown Bag Lunch

Tools Coaching and Resistance Management Planning Change Network and Readiness Checklist WIP WIP

Change management will do a lot, but we’re measured by outcomes, not actions. Our goal is to deliver results, of benefits realization, ROI and Associate adoption, by supporting our Associates to use Infor while delivering the mission of CHRISTUS Health.