PSAP Managers Meeting October 16th, 2018 9:30 am – 12:00 pm Tarrant County 9-1-1 District Office Training Room 2600 Airport Freeway Fort Worth, TX
AGENDA Welcome………………………………………………………………..………..……….……………...…Yvonne Krumm Drawing - 9-1-1 Gifts for On-Time Arrivals……...…….………………….….….……………………………….……Staff Introduction of New Staff Members – Erin Zuzik, Thomas Coomer, Aniel Austin………………..Yvonne Krumm CritiCall Testing Site………………………………………………………………………………………………...Erin Zuzik Trouble Tickets ………...….…………………………………………………………….……Kevin Kleck & Sarah Sellers Be Aware of Phishing Schemes……………………………………………………………………………Danny Willars Drawing………………………………………………………………………………………………….………….…….Staff RapidSOS…………………….…………………………………………………………………………..…..Karin Marquez Question and Answer / Open Discussion……………………………………………………….……Attendees/Staff Grand Prize Drawing……………….………………………………………………….……………………….…….…Staff
WELCOME
On-Time Arrival Drawing
New to Tarrant County 9-1-1 District Thomas Coomer IT Support Technician Aniel Austin Finance Manager Erin Zuzik Operations Support Specialist
CritiCall Testing Site Moved to 5041 Resource Dr, Fort Worth 8 Testing Seats Office with Admin Computer and Desk Access Card Required for Entry Schedule Testing Times through Erin Zuzik Google Maps Directs to the Wrong Building Jail Laundry is Next Door
CritiCall Location Entrance 5041 Resource Dr
Kevin Kleck – Director of Technical Services Sarah Sellers (Therrien) Trouble Tickets
Danny Willars – Security Analyst Be Aware of Phishing Schemes
Keep an Eye Out for these Clues of a Phishing Attack Messages creating a tremendous sense of urgency Look for typos or discrepancies in text or logos Read URLs from left to right, the last address is the true domain For Example: https://store.amazon-com.example.com/index.html This might look like it will take you to Amazon’s website, but it will take you to example.com Offers that seem too good to be true Requests for INVOICES or a PAYMENT RECEIPT Generic greetings such as “Dear Customer”
Keep an Eye Out for these Clues of a Phishing Attack Emails that are work related but are sent from a personal email address Such as: hotmail.com or gmail.com Websites that claim to be secure but do not use HTTPS Requests for sensitive data such as credit card numbers or account passwords The tone or wording of the message does not sound like the sender Sites that begin with an IP address instead of a domain name For Example: https://10.1.1.1/PayPal-Payment/index.html
Mid-Meeting Prize Drawing
Karin Marquez – RapidSOS
Question & Answer Any Questions???
Grand Prize Drawing