Compassionate Leadership Grant Archibald Chief Executive

Peter Robson and Shep 2018

First ‘Gold’ Award: Outstanding Team NHS Tayside STAR Awards Ward 3 Team, Ninewells Hospital First ‘Gold’ Award: Outstanding Team NHS Tayside STAR Awards 2017

What is a ‘Compassionate Leader’ ? “Leaders who pay attention, understand, empathise and help” Kings Fund

Why Leadership? Evidence shows that a positive leadership culture that engages and empowers staff results in: Enhanced patient experience & outcomes Fewer errors - teams with high engagement had 48% fewer safety incidents or errors Lower infection rates Lower mortality - high engagement produces 7% lower mortality rates Absence & stress - highly engaged teams experience 37% less Stronger financial management and efficiency Gallup / Department of Health

NHS Cultures for High Quality Care Prioritising an inspirational vision and narrative – focused on quality of care A commitment to effective, efficient performance - Clear aligned goals and objectives at every level with helpful feedback Good people management and employee engagement – compassionate leadership Continuous learning and quality improvement Enthusiastic team-working, cooperation, partnership and integration Via a values-based, collective leadership strategy Prof. Michael West

Transforming Tayside

Delivery Framework 2018-2023

‘If we want to create cultures of high-quality, compassionate care, then we need to have leaders who embody the value of compassion as part of their continually-improving, high-quality leadership.’ Prof. Michael West ‘Caring To Change‘ Kings Fund 2017

To create better work environments, we have to start thinking about leadership in a different way. Compassion is an outcome of leadership. It emerges where we get the basics right and staff are able to thrive Leadership is not about power & status. Leadership is about awakening potential.

The most important leader is not the Chief Executive. It’s the leader each of us see most often. You are the most important leader, for you model each day the behaviours and values that others see and experience

Leadership is about empathy Leadership is about empathy. It is about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.

Thank You