Developing an Access-for-All Workplace to Ensure Disability Inclusion Lou Orslene, JAN Co-Director Orslene@jan.wvu.edu July 2019

Agenda 1:00 PM to 2:00 PM JAN’s Workplace Accommodation Toolkit Lou Orslene, MPIA, MSW, CPDM Associate Director JAN 2:00 PM to 3:30 PM All About Digital Accessibility Kara Zirkle, MA, CPACC Training and Compliance Manager, eSSENTIAL Accessibility Inc. 3:30 PM to 4:00 PM Old School, New School of Disability Claire Stanley Advocacy and Outreach Specialist American Council of the Blind

JAN Accommodation Toolkit

JAN Accommodation Toolkit “free, comprehensive online resource for employers seeking to move beyond basic compliance with the Americans with Disabilities Act (ADA) in order to create more disability-inclusive workplaces”

JAN Accommodation Toolkit “best and emerging practices for creating an inclusive workplace for people with disabilities during all phases of the employment life cycle”

JAN Accommodation Toolkit

JAN Accommodation Toolkit

Accommodation Toolkit Advancing an Employee Who is Deaf

Accommodation Toolkit Retaining an Employee Who Has an Intellectual Disability

Accommodation Toolkit Retaining an Employee Who has an Opioid Addiction

Solution Showcase https://AskJAN.org/events/Multimedia-Training-Microsite.cfm

Solution Showcase https://AskJAN.org/events/Multimedia-Training-Microsite.cfm

Keys to Inclusive Workplaces Accommodation including AT + Digital Accessibility = Digitally Inclusive Workplaces

Digital Accessibility Digital accessibility levels the playing field for people with various disabilities, enabling equal employment opportunities and workplace inclusion.

Digital Accessibility Digital accessibility is defined as “the ability for a user to perceive, understand, navigate, and interact with hardware, software, websites, and documents regardless of age and ability.” 2011 Final Report of the Center of Development Expertise for Accessibility Task Force

Digital Accessibility Assistive Technology Industry Association (ATIA) defines assistive technology (AT) as “any item, piece of equipment, software program, or product system that is used to increase, maintain, or improve the functional capabilities of persons with disabilities.”

Digital Accessibility Assistive Technologies Alternate keyboards Alternative mouse Amplified headsets Video relay phones On-screen keyboards Video audio description Video captioning Text-to-speech reading Screen magnifiers Augmentative communication devices Speech-to-text software Braille refreshable displays and printers/readers Communication Access Real-time Translation (CART)

Digital Inclusion Challenges 1. Interoperability 2. Inaccessibility of Applicant Tracking Systems Pre-hire Testing Software Accommodation Tracking Systems Legacy Information Systems i.e. HRIS Learning Management Systems

Digital Accessibility Interoperability — This ability of different IT networks, applications, and components, including assistive technologies, to exchange and use information, i.e. to “talk” to each other, is fundamental to creating an accessible ecosystem for colleagues and consumers with a broad range of disabilities.

Digital Accessibility Important Note: One of the most frequently cited concerns of individuals who are using digital access solutions at work is losing their interoperability access when there is a systems, security and/or software update. It is vitally important: When changes are made to IT tools ensure a process is in place for employees with disabilities to maintain access. Make accessibility continuity a priority in your acceptance criteria before rolling out any changes or additions.

Digital Inclusion Models  ADA Accommodations Team — The digital subject matter expert or team answers to the ADA Accommodations Lead and is only responsible for employee-related digital accommodations, internal-facing requests only.  Disability Advisory Council — The digital subject matter expert is guided by a cross-functional group, often led by someone from Human Resources, which is composed of marketing, communications and branding, legal, risk management, facilities, etc. Support for accessibility is provided throughout the enterprise, fulfilling both external and internal requests.

Digital Inclusion Models    Information Technology Team — The digital subject matter expert answers to the information technology team and ultimately to the Chief Information Office, supporting both internal and external enterprise-wide accessibility needs. Customer Service/Relations — The digital subject matter expert is based in customer services and the Executive Sponsor is a VP. Customers are both external and internal (employees) The CIO answers to this VP.

Digital Inclusion Processes Who drives digital accessibility in your organization? Compliance, HR, D&I, Legal, Branding? Who responds to digital accommodation requests? What is the process? Entry point and implementation. Is talent acquisition included in this process? How?

Digital Inclusion Processes Is internal and external accessibility handled by the same process or team? Do you have an executive sponsor(s) for IT accessibility initiatives? Did you have an overall digital internal and/or external accessibility plan? What kind (if any) of digital accessibility training are IT or other staff provided? Is anyone certified in accessibility?

NEXT Big Tool IT Drawer within the Accommodation Toolkit Resources for information technology professionals who are tasked with responding to internal and/or external digital accessibility requests Models for ensuring external and internal accessibility

Tools for IT Professionals Supporting Digital Accessibility Requests Information Technology (IT) professionals are increasingly tasked with responding to internal and/or external requests to assist with digital accessibility

Tools for IT Professionals Supporting Digital Accessibility Requests To understand more about how technology professionals support the implementation of accommodations involving digital accessibility, please watch this webcast featuring Kevin Grogg | Assistive Technologies Service Owner | EY Technology - Desktop Experience for Ernst & Young. Download transcript here. 

Tools for IT Professionals Supporting Digital Accessibility Requests Basics Accommodations and Digital Accessibility Job Description for Digital Accessibility SME Getting Started Best and Emerging Practices Role Play Videos Digital Accessibility Resources

Tools for IT Professionals Supporting Digital Accessibility Requests Digital Access Roles and Responsibilities Chart Executive Sponsor Accessibility SME Human Resources Business Partner Manager of Employee with a Disability Employee with a Disability Legal Department

Tools for IT Professionals Supporting Digital Accessibility Requests Job Descriptions for Digital Accessibility SME Charter/Spectrum Workday EY

Tools for IT Professionals Supporting Digital Accessibility Requests Getting Started Collaborate with your colleagues with disabilities Learning about assistive technologies most often used in the workplace Conduct an accessibility review of your organization Clearly understand your companies policy and procedures and your role in responding to requests for digital accommodations Increase your knowledge of what triggers the accommodations process. Expedite the procurement process for acquiring accessibility solutions

Tools for IT Professionals Supporting Digital Accessibility Requests Resources Conferences Certifications Accessibility Assessment Tools Accessibility Consultants Training

JAN Resources Expert consultation AskJAN.org: A-Z, SOAR, Legal library 800.526.7234 or 877.781.9403 (TTY) Chat, JAN on Demand, Skype, Text, Social Media AskJAN.org: A-Z, SOAR, Legal library JAN Training Modules and FREE Webcast Series JAN Quarterly Enewsletter Free mobile accommodation management app Accommodation Toolkit

For More Information Contact JAN (800) 526-7234 (V) - (877) 781-9403 (TTY) AskJAN.org jan@askjan.org (304) 216-8189 via Text janconsultants via Skype Thank you for attending!

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