Day 1, Session 4 Building Your Service Catalog TechReady 16 10/23/2019 Day 1, Session 4 Building Your Service Catalog © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Session 4 Overview Preparing Your CMDB for Self-Service TechReady 16 10/23/2019 Session 4 Overview Preparing Your CMDB for Self-Service Configuring Virtualization Self-Service Connecting Your Tenants to Cloud Resources Day 1 Recap Next Session Preview These are the topics and objectives to be covered in this module. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Why the CMDB is the Key to Self-Service TechReady 16 10/23/2019 Why the CMDB is the Key to Self-Service Allows us to “close the loop” from an ITSM perspective Rich repository of data for populating menus Automates tracking of updates to our configuration items (CI) Easily create custom classes for tracking Key data types Contact Data (via user CIs in Active Directory) Physical and Virtual Servers (via VMM and SCOM) Service Info (VM and service templates) Application Data (via SCCM, VMM, SCOM) These are the topics and objectives to be covered in this module. © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Preparing the CMDB for Self-Service TechReady 16 10/23/2019 Preparing the CMDB for Self-Service © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Connector Framework Integration – Configuration Item Visibility Configuration Manager Operations Manager Active Directory Virtual Machine Manager Hardware inventory, software inventory, software updates Primary computer owner based on Asset Intelligence data Operations Manager discovered objects Distributed Applications (Service Manager Business Service based on deployed application from VMM Service Template) Active Directory data for user, user groups, printers, computers User contact information, organization, notification addresses Virtual Machines and Virtual Machine Template Configuration Items Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications. Orchestrator Integration Packs facilitate automating activities across System Center, LOB and 3rd Party management tools.

Integration Inbound to System Center Bi-directional from Orchestrator Bi-Directional for notifications/reporting Bi-directional run book integration Virtual Machine Manager Orchestrator Service Manager Data Warehouse Operations Manager Configuration Manager Active Directory Notifications via Exchange Service Manager LOB 3rd Party Management Tools Automation commands issued to System Center, 3rd Party tools and Line of Business Applications Bi-directional Connector for automation activities and executing automation workflows Configuration Items and Automation Data populated into CMDB Inbound and outbound notifications and Reporting

Demo Configuring Connectors in Service Manager TechReady 16 10/23/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo “Whitelisting” Additional Classes for the SCOM CI Connector TechReady 16 10/23/2019 Demo “Whitelisting” Additional Classes for the SCOM CI Connector © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Automated Service Delivery Architecture Service Manager Service Catalog Request Offering 3 4 Request 5 SCO Web Service Orchestrator Service Runbook 6 Runbook Runbook Runbook Activity SM Runbook 2 1 9

Service Manager Orchestrator Action Request Collect Validate Record Execute Service Manager Orchestrator With Service Manager, you get the first four for free!

TechReady 16 10/23/2019 Demo Building a Simple, Powerful and Effective Service and Request Offering © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Configuring Virtualization Self-Service TechReady 16 10/23/2019 Configuring Virtualization Self-Service © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Automated Request Fulfillment Steps Create a ‘New VM’ Request IMPORT BUILD PUBLISH Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog 4 CREATE 1 2 3 INVOKE MONITOR 5 Invoke Deploy VM Runbook 6 Monitor for New VM Created and Deployed 13

Import Templates: Minimize data entry by providing default values Standardize processes Ensures compliance Standardized data capture Can be used to create or update any object

Build Request Offerings Offering that Consumers request using the Service Catalog Based on a template Creates a Service Request or Incident Defines user prompts for data input Defines mapping of user responses to properties

Publish Service Offerings Container used to identify and classify standard IT services Contains one or more request offerings Consistent display of service-related details including: Knowledge articles Service level agreement information Cost and chargeback–related information

Configuring Role-Based Access Configured Using Catalog Groups User sees offerings based on their role User roles mapped to user groups within Active Directory Provide access at the service offering level or at the individual request offering level Private Cloud Offerings Enterprise LOB App Offerings VDI Offerings Development of Offerings

Simplified Portal Easy to use Portal Easy to customize Portal Silverlight web parts provide rich experience Familiar SharePoint user experience Easy to customize Portal Customize look & feel using standard SharePoint admin tools Dynamic forms are configuration driven using wizards Extensible via custom web parts

Self-Service Experience Tailored to User Provider-published and Consumer- initiated Expresses IT requests in business language Consistent delivery of service each time, every time Enables Consumer to choose what level of service + cost they want

Monitoring Progress View status in work item forms TechReady 16 10/23/2019 Monitoring Progress SERVICE MANAGER ORCHESTRATOR SELF-SERVICE PORTAL EMAIL NOTIFICATIONS View status in work item forms Easily link over to Orchestrator console to view detailed status Retry failed runbooks Detailed status down to activity level Historical view of runbook execution Input, output and runtime variable data Summarized view of status for consumer Notify about progress, failure, or successful completion Rich HTML formatted emails with context data inserted <Student notes post Beta> © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Cloud Services Process Management Pack Model Extensions & Views Service Request Templates Service Catalog Content Runbooks/Workflows Project Capacity Pool Cost Center Logical Network Placement Tag VIP Template … 20+ service request templates Provision VMs Project creation Capacity management Automated work item activity templates 20+ request offerings Based on service request templates New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment

TechReady 16 10/23/2019 Demo Configuring Your Self-Service Virtualization Provisioning Offering Demo Description: © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Connecting Tenants to Your Cloud Resources TechReady 16 10/23/2019 Connecting Tenants to Your Cloud Resources © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

TechReady 16 10/23/2019 Updating User Roles You may need to update user roles to provision access to newly added resources, including: New Service Templates New Service and/or Request Offerings New Fabric Resources Users can have membership in multiple user roles © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo Updating User Roles TechReady 16 10/23/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Module Summary In this module, you learned about: TechReady 16 10/23/2019 Module Summary In this module, you learned about: Preparing Your CMDB for Self-Service Configuring Virtualization Self-Service Connecting Your Tenants to Cloud Resources © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Day 1 Recap Register for Day 2 of the Jumpstart TechReady 16 10/23/2019 Day 1 Recap Key Planning Considerations Mapping Requirements to Features Building the Cloud Fabric Developing Runbook Automation Designing Offerings for the Service Catalog Delivering an Optimal Self-Service Experience Register for Day 2 of the Jumpstart Moving from Private to Hybrid Cloud with System Center 2012 and Windows Azure IaaS available at http://www.microsoftvirtualacademy.com/ © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

TechReady 16 10/23/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.