Coaching Process Decision Tree Are you and your Associates AWARE of the Change? Communication Fliers about business need for transformation No Yes Do you understand the impact to your role and your Associate’s roles?? Executive 1-pager Role Guides on ERP site Gather Data and Report No Yes WIP REVISED 10/15/2019 Prepare for Associate Assessment and Coaching: Communicate the “why” Key Business Objectives and Goals of Infor ERP using ADKAR model Use 1 to 3 scale: (1 = Inadequate, 2 = Adequate; 3 = Exceptional) Refresher Training Resistance management Reinforce purpose, role in future Provide opportunity for skill practice Change Network Lunch ‘n Learns System Demos Improve (Inadequate), Provide Clear Choices Reassure (Adequate), Develop Reinforce (Exceptional) Recruit for Change Network Role Consult with Program Change Management, HR Business Partner and Change Network A D K A R AWARENESS of the need to change, fully understand the issues that created a need to change DESIRE to change, consider factors, consequences, motivation to change KNOWLEDGE of the change, how to change, clear understanding of required skills and behaviors ABILITY to perform during and after the change, talent in skills and behaviors learned REINFORCE the change, mechanisms to sustain, org. structures to support change Exceptional (3) Adequate (2) Inadequate (1) Add score from each ADKAR assessment Divide by 5 (an average) Total results in overall ADKAR metric Inadequate (1) Adequate (2) Exceptional (3) Inadequate (1) Adequate (2) Exceptional (3) Inadequate (1) Adequate (2) Exceptional (3) Inadequate (1) Adequate (2) Exceptional (3) Inadequate (1) Adequate (2) Exceptional (3)