HOW TO: Complete Medical Readiness Through LHI & Obtain a Medical Profile if seen by a Civilian Provider

Complete Medical Readiness Through LHI HOW TO: Complete Medical Readiness Through LHI You will be required to create an account and your service request through LHI’s website.

Log in to https://lhi.care/start and click on the “Get Started” tab

Step 1: complete all the information and hit continue Step 1: complete all the information and hit continue. (Note: if you are given a message of your records not being found, please call 1(800)666-2833 to update them in the system)

Ensure that your program says “Tricare Prime Remote” Ensure that your program says “Tricare Prime Remote”. If it does not, click the link to change it.

Enter the last four numbers of your Social Security Number

You will receive two options on how to verify your information You will receive two options on how to verify your information. Choose either option that works best for you. If the information is incorrect, click the link to update

Enter your verification code and click continue Enter your verification code and click continue. (Note: If you wait more than 15mins, you will need to request a new code)

Setup a new username and password then click continue Setup a new username and password then click continue. (Note: password must be between 14-30 characters and must contain numbers, Upper and Lowercase letters, and symbols)

Once you arrive at the main screen, click on the request services to begin. (Note: if there is an issue with your main screen, please call 1(800)666-2833, NOT the number displayed on the page.

Before you can request services, you will be required to complete a one question survey. Click the continue link to begin

Complete the survey and click the send feedback link once you are done Step 2: Once you have submitted your feedback form, click the Service request form below Step 1: Complete the survey and click the send feedback link once you are done

Complete the service request form and click submit & continue

You will receive an update within 24 hours of all services that you can be seen for. (Note: if you do not receive the update within 24 hours, please call 1(800)666-2833

HOW TO: Obtain a Medical Profile if seen by a Civilian Provider

YOU MUST TAKE A DA7809 PACKET TO YOUR CIVILIAN PROVIDER. Packet is available on the AMEDD Student Detachment webpage: https://www.cs.amedd.army.mil/Portlet.aspx?id=21052884-7e41-4fc8-bfac-60adb11fd63d Click on the Summary of Care by Non-military provider link to receive the packet needed to be completed by your provider

Ensure that your provider completes and signs the entire packet, stating any limitations recommended for the service member

Once your provider has completed the packet, Please send the COMPLETED DA 7809 Packet annotating a temporary or permanent profile to the AMEDD Student Detachment at usarmy.jbsa.medcom-ameddcs.mbx.student-det@mail.mil and the AMEDD Student Detachment Sergeant at antoine.l.white.mil@mail.mil

Any additional questions or concerns, please contact the AMEDD Student Detachment at (210)221-5731 or (210)295-3068