Program Manager DCPS/ATAAPS DFAS Payroll Office 2018 Customer Service Representative (CSR) Workshop Maria Petrone Program Manager DCPS/ATAAPS 317-212-7600 maria.r.petrone.civ@mail.mil Unclassified

Program Manager Civilian Pay Liaison with DFAS on issues relating to Defense Civilian Pay System (DCPS) Liaison with DISA on issues relating to Automated Time and Attendance Production System (ATAAPS) Attend and vote at DCPS/ATAAPS CCBs Coordinate CSR Workshop/training events SBR audit – findings, corrective action plans, policies Civilian Pay work groups (Army, DFAS, OPM) Local National Pay

Customer Service Representative First line of defense for pay problems Thank you for your service to ~255,000 Army civilian employees! What is your internal process for elevating issues? ACOM/ASCC/DRU POCs Local CPAC Communication with DFAS and DISA Remedy, Imaging, DFAS help desk ATAAPS Columbus Call Center, DISA tickets Welcome timekeepers and attendees from HR!

Customer Service Representative CSR/Timekeeper Reports Missing Time Report Policy (signed 31 Jan 17, published 2 Feb 17) Imaging Remedy Audit tickets SF 50s Using correct title Closing tickets Personnel only – NAF/401K, hot/non pay, student loan, reserve diff Electronic documents in myPay LES, W2, 1095, Debt Letters

Customer Service Representative W2 reissue through IVRS and askDFAS 1095 reissue through askDFAS Pay.gov Military Service Deposits Debts Audit Readiness Local vs. Army policies Business Process Standardization (BPS) DCPS/ATAAPS SCRs

Customer Service Representative What’s new: Advances in Pay for Newly Hired Employees CFC – Give Back Agile Methodology ATAAPS move from DFAS to DISA LES election sweep: PPE 1/20/18 31,712 employees changed from hard copy to electronic Next sweep: July 2018 Update to Army ATAAPS Access Policy change went into effect 16 Jan 18 Memo signed 2 Feb 18 and published 3 Feb 18

System Access DCPS Remedy ATAAPS CAC enable Army Access Control Policy CAC enable Log in requirements for DCPS Account Management and Provisioning System (AMPS)

CSR Workshop Learn and improve skills to provide better customer service Interact with counterparts and DFAS Information sharing and collaboration Ask questions Train the trainer – not everyone gets to attend

Self Help and Research Good sources of information DFAS4DOD DODFMR https://dfas4dod.dfas.mil/systems/dcps/consolid/ Manuals, RCDs, Forms DODFMR http://comptroller.defense.gov/FMR/fmrvolumes.aspx VOL 8 – Civilian Pay Policy APAN https://wss.apan.org/s/DFASPayroll/default.aspx CSR Workshop briefings, eTutorials, Knowledge Tree, Remedy Expectations What else? DSSR, OPM, TSP, DFAS.mil, myPay, APD, internal sites

HAVE A GREAT WEEK! Future of the Program What do you need? How can I help? Future CSR Workshops Defense Collaboration Services (DCS) Ideas and suggestions! HAVE A GREAT WEEK!