Director’s Report to the Florida Rehabilitation Council Allison Flanagan, MRC, CRC October 24, 2019 Jacksonville, FL

July- September 2019 Customer Case Status

Primary and Secondary Disability Group of Customers Served State Fiscal Year 2019-20 (July 1, 2019- June 30, 2020) Disability Group Area 1 Area 2 Area 3 Area 4 Area 5 Area 6 Area 7 State Developmental 23.1% 28.4% 30.3% 27.1% 16.1% 29.9% 25.8% 4.2% 5.7% 5.8% 5.1% 4.8% 2.4% 4.7% Learning 7.2% 9.3% 7.3% 6.6% 13.4% 23.4% 12.6% 11.8% 8.7% 9.1% 9.0% 14.1% 17.6% 12.5% 11.3% Chronic Medical 15.9% 11.2% 9.9% 8.2% 7.7% 9.7% 11.4% 12.4% 14.3% 7.8% 8.5% 10.8% Mental Health 32.6% 32.0% 39.2% 36.2% 47.5% 37.6% 36.8% 32.1% 32.7% 32.3% 39.9% 37.9% 34.6% 37.2% 34.9% Orthopedic 13.3% 9.6% 11.1% 8.6% 3.4% 5.4% 8.3% 4.3% 5.0% 5.2% 3.3% 2.0% 2.8% 4.0% Sensory 7.5% 6.8% 4.1% 6.1% 2.6% 2.5% 2.3% 1.8% 1.6% 1.5% 2.1% Substance Abuse 0.4% 0.2% 0.1% 0.7% 0.9% 1.0% 0.8% 0.5% 1.9% 1.2%

September 2019 Youth & Student Snapshot Area Age 14-21 (Students & non-students) Total Caseload % of Caseload Current Potentially Eligible Pre-ETS Cumulative Pre-ETS Students 1 2,010 4,770 42.1% 918 -- 2 3,284 6,889 47.7% 1,622 3 3,627 7,926 45.8% 1,536 4 2,617 5,848 44.8% 353 5 1,503 2,800 53.7% 845 6 4,794 8,010 59.9% 1,082 7 2,918 5,504 53.0% 833 State 20,753 41,747 49.7% 7,189 12,275

VR Career Camp Highlights

Number of Customers Entering Service by Area State Fiscal Year (July 1, 2019 – June 30, 2020)

Waitlist Summary Note: Category 1 and 2 Remain Open

Expenditures by Category Expenditure Category SFY 2018-19 SFY 2017-18 Salaries and Benefits $47,585,294 $47,656,880 Purchased Client Services (ES & SE) $106,882,551 $102,345,695 Purchased Client Services (Pre-ETS) $25,627,079 $10,667,846 Contracted Services $16,751,150 $15,998,141 Other Operating Expenditures $12,934,091 $13,169,682 Total $209,780,165 $189,838,244

September 2019 Caseload Snapshot Area Field Staff Carrying a Caseload Average Caseload Median (Middle) Caseload Maximum Number of Cases 1 51 92 99 183 2 83 86 266 3 79 100 98 285 4 69 85 95 164 5 32 88 94 199 6 75 107 112 181 7 47 117 129 212 State 436 96

Staff Vacancies and Turnover SFY 2019-20 (July 1, 2019 – June 30, 2020) Area Total Positions Vacancies YTD Turnover YTD HQ 142 8 5.63% 1 96 17 17.7% 2 86 5 5.8% 3 104 9 8.7% 4 103 10 9.7% 59 12 20.3% 6 95 8.4% 7 70 17.1% State 755 81 10.7%

Gainfully Employed and Provider Placements State Fiscal Year 2019-20 (July 1, 2019 – June 30, 2020)

Total Unsuccessful Closures after Referral to a Placement Provider State Fiscal Year 2019-20 (July 1, 2019 – June 30, 2020)

Unsuccessful Closures by Reason State Fiscal Year 2019-20 (July 1, 2019 – June 30, 2020)

Provider Capacity Update Provider Type SFY 2019-20 Q1 SFY 2018-19 SFY 2017-18 Discovery/ Customized Employment 141 Certified 44 in Courses 135 Certified 27 in Courses 106 Certified 61 Course pending CBTAC 40 Certified 36 Certified 10 Pending 65 Certified Project SEARCH Sites 41 Sites 36 Sites WBLE 32 in Contract 32 Districts 30 Districts STAR Portal Participating Districts 73 Districts 64 Districts Youth Peer Mentoring 37 Agencies Certified 36 Agencies 72 Agencies trained 15 Mentors

Innovation & Expansion Pilot Projects Project/ Provider SFY 2019-20, Q1 The Business Center for Diversity and Inclusion (BCDI) – Operated by The Diversity Initiative, Inc. Employer Commitments- 650 First time job placements- 45 Repeat Placements- 37 The Arc-2-Work: a work-skills training program – Operated by the Arc of Alachua County Participants- 10 Volunteer Placements- 9 Job Placements- 9 VR Referrals- 0 The Industry Readiness Training (IRT) Program – Operated by Brevard Achievement Center Participants- 46 Placements- 0 VR Referrals- 2 Discovering Your Potential (DYP) – Operated by Gulfstream Goodwill Industries, Inc. (Indian River, St. Lucie, Martin & Okeechobee counties) Participants- 0 Career Experience Placements- 3 Job Placements- 1 (Palm Beach County) Participants- 1 Career Experience Placements- 1 Job Placements- 2

Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates Project SEARCH- Currently 41 sites (now national leader!). Current providers and school districts continue to express interest in expanding the program. Pre-ETS- Program staff continues to work with BEESS on strategy to increase local engagement between VR and schools Youth Peer Mentoring- As of September, 37 agencies are now certified to deliver Youth Peer Mentoring services and 13 of those have at least 1 mentor on staff and can receive referrals. Community of Practice Webinars- with providers to offer technical assistance, updates on service expansion, and notification of upcoming training opportunities scheduled throughout the state. Training on the YPM service is being scheduled for VR staff. N/A

Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update Aerospace Career Networking Event- October 24th in Pensacola, in partnership with University of West Florida. A representative from US DOL’s Office of Federal Contract Compliance Programs will attend and present information to the employers. Brevard Internships in Construction Knowledge (BRICK) project- second summer program resulted in 52 work experiences! Students earned a total of $32,883 and 17 certifications in OSHA or CPR. Led to expansion in Jacksonville with Northeast Florida Builders Association and to partnership with advanced manufacturers in Brevard County. Partnership with Collins Aerospace has resulted in 5 OJT opportunities and upcoming expansion to Collins’ worksite in Miami. In SFY 2018-19, the Abilities Work Help Desk sent the field 725 requests for applicants.

Ombudsman’s Customer Relations Report Factor SFY 2019-2020, Q1 SFY 2018-2019 SFY 2017-2018 Total Contacts 738 2,185 2,305 Information & Referral Requests 411 (55.7%) 1,194 (54.6%) 1,187 Complaint Requests 327 (44.3%) 991 (45.4%) 1,118 App/Eligibility 10 (3.1%) 32 (3.2%) 47 (4.2%) Nature/Scope of IPE 72 (22.0%) 195 (19.7%) 243 (21.7%) Quality of Counseling 110 (33.6%) 336 (33.9%) 342 (30.6%) Delivery of Services 76 (23.2%) 231 (20.7%) Cost of Services 40 (12.2%) 118 (11.9%) 105 (9.4%) Term. of Services 17 (5.2%) 76 (7.7%) 84 (7.5%) Other Complaint 2 (0.6%) 39 (3.9%) 66 (5.9%) Valid 34 (10.4%) 117(11.8%) Valid-No-Fault 28 (8.6%) 160 (16.1%) 174 (15.6%)

Administrative Hearing Requests by Area and Reason SFY 2019-20 Reason for Request Case Closure Nature/Scope of IPE Other Reasons Total SFY 19-20 18-19 1 2 3 6 4 5 7 9 21

Additional Program and Project Updates 2019 VR Climate Survey- Administered in September 2019 to all VR, ServiceSource and contracted staff Final report will be shared with FRC once completed Service Provider Choice Directory Usage- External use statistics for July-1st to September 30th- Site visits- 139,140 Page visits- 1,788,590 Internal use statistics for July-1st to September 30th- Site visits- 2,900 Page visits- 4,270

Thank you! Comments and Questions Welcomed Allison Flanagan 850-245-3285 Allison.Flanagan@vr.fldoe.org