Status Update: Enterprise Unemployment Insurance System and Other Workforce Initiatives Presented to Project Certification Committee New Mexico Department of Workforce Solutions Sue Anne Athens, CIO October 23, 2013

Agenda Enterprise UI System Other Initiatives Project Timeline Current status Major Activities/ Accomplishments – June – September Initiatives Completed Data correction Data Sharing Next Steps Complete schedule – monthly release for close out Consolidated Change Management tools Other Initiatives LEF (Labor Enforcement Fund) - converted minor legacy app Wage Request Application - converted minor legacy app WOTC (Work Opportunity Tax Credit) PWAT (Public Works Apprenticeship); Apprenticeship Application;   

Project Timeline

Current Status Monthly releases started in August and will continue through December All remaining critical and high enhancements are schedule to be completed End to the EUC program (Emergency Unemployment Compensation), budget reductions from Federal sequestration, and recent Federal furloughs impacted work loads significantly and spurred additional requirements for updates to the application Cross training and mentorship has been initiated with lunch and learns, developer code reviews Initiatives for improved productivity and data sharing underway including HSD, DFA and others Change management tools in use for testing and tracking – currently in Clear Quest under migration to SharePoint and Team Foundation Server (TFS) – Piloting Oct – Dec

UIA Log In Reports Average users per month = 33,000 Month AGENT CLAIMANT EMPLOYER STAFF Grand Total JAN 605 24317 18466 1317 44705 FEB 299 23730 6026 1150 31205 MAR 287 23237 4045 1116 28685 APR 610 23464 19683 1168 44925 MAY 377 23739 5684 1203 31003 JUN 288 23848 2982 1198 28316 JUL 665 23550 19268 1185 44668 AUG 306 23186 3212 1196 27900 SEP 216 21933 1899 1153 25201 OCT 410 20189 3902 1039 25540 4063 231193 85167 11725 332148 Average users per month = 33,000

UIA Claim Certifications January to October - 2013 Claim Category Staff Assisted Self Service Web Self Service IVR Other Totals: 2,265,374 6,586,523 6,362,698 14,979 Percentage 14.87% 43.25% 41.78% 0.10%

Total Month Hit Count Jan 248232 Feb 186322 Mar 166267 Apr 226598 May 177313 Jun 179850 Jul 207402 Aug 142257 Sep 146196 Oct 95206 Grand Total 1,775,643

Activities & Accomplishments Performed FileNet updates – version updates to platform and WebSphere Mentored DWS BA and technical staff including training sessions (lunch and learn as well as more formal training) Conducted weekly focus area meetings (ICON, tax, etc.) Conducted weekly issue review meetings Conducted weekly build status meetings Performed build releases (UAT, SIT, QA, Training, Production) – UAT, SIT, QA are performed multiple times per month

Accomplishments Monthly builds from June to August included 284 enhancement/fix requests June 2013 Deployment – Total 71 July 2013 Deployment – Total 93

Accomplishments Monthly builds from June to August included 284 enhancement/fix requests August 2013– Total 120 September 2013 – Total 66

Remaining Issues

Next Steps Adhere to schedule of resolution of issues with monthly releases through December Review all end of year processing and address issues accordingly Monitor prioritization and build lists Interface testing / validation Migration of test cases and results to NMDWS Team Foundation Server, identification of regression cases for future use Continue cross training through code reviews, lunch and learns Finalize Business Case, Disaster Recovery architecture and testing Review and update all system deliverables as required Prepare close out

LEF - Labor Enforcement Fund The LEF Contractor Registrations System collects registrations for public contractors before they can bid on public works projects. The system collects $400 using a third party merchant (CyberSource), keeps a record of all registrations available internally for editing, correcting, managing, etc. as well as a publically searchable version of the data. System was launched May 2013, Currently 171 active registrations. Receives between 5 and 10 new registrations weekly. Because each registration is for a two-year period, 2,043 registrations will expire between May 2013 and May 2015 and the LEF system will send out renewal notices. The peak period for these expirations begins March 2014. NMDWS users can search every data field in LEF, while external users are restricted to a smaller set of search criteria. The system creates the certificates and mailing labels according to the LEF team’s specifications, and sends out renewal notices 30 days prior to registration expiration.   The system is written in ASP.NET/C# for the front end, while the backend is built using C# to create WCF (Windows Communication Foundation) web services. The front end communicates with the web services to talk to the database, which is hosted in Microsoft SQL Server. Every query is a fully parameterized stored procedure, the system contains no inline-SQL. A separate web service was created that handles the communication to CyberSource for the weekly import of successful transaction information for new registrations

Wage Request Application Labor Relations Business Purpose: Application provides means for wage verification and use of enforcement of wage laws and standards Application has 4 parts: an outward-facing web site for contractors, an inward-facing web site for NMDWS / Labor Relations employees, a service layer, and a database. The application is one of two still running on the old (pre go-live) MyUI with the older architecture and older security model. Objective to update to a new application using the newer architectural model and newer security model. Service layer and the public layer are complete. Next steps: Code Employees’ layer, provide additional features, test and User Acceptance Test, release review, implementation Target completion: November

Work Opportunity Tax Credit (WOTC) Business Purpose: Develop an application for the WOTC Unit to automate processing of applications from employers for tax credits for hiring certain types of employees Activities: Jan – Mar: Requirements gathering / documentation Mar – April: Design and review Apr – Jun: Initial feature design and review by users Jun-Sep: Final design including external users, all environments establish, incorporation of security approach Sep – Nov: Testing Dec: Finalized end to end testing, implementation planning and data uploads Jan: Implementation and review

Other initiatives PWAT (Public Works Apprenticeship); Apprenticeship Application;  Pending VOSS (Virtual One-Stop System) integration & upgrade Additional data interfaces and validation

Contact/Questions Sue Anne Athens, CIO (505) 841-8465 New Mexico Department of Workforce Solutions