Child Support: The Next Generation 2019 Illinois Family Support Enforcement Association (IFSEA) Annual Conference

The Child Support Portal Featuring Electronic Document Exchange – Modernizing Your Approach to Case Processing 2019 IFSEA Annual Conference - Child Support: The Next Generation

Agenda Child Support Portal Electronic Document Exchange (EDE) Applications Portal User Profile Feedback Electronic Document Exchange (EDE) State Status EDE Consortium Illinois EDE Use Managing Reports Policy Interpretation Questions (PIQ-18-01) – Electronic Documents and Tribunals under Uniform Interstate Family Support Act (UIFSA) Section 316 Enhancement Considerations EDE Engagement

Child Support Portal

Child Support Portal Secure web portal that allows child support agencies to send and receive vital case information and provides employers, insurers, and financial institutions a gateway to share required information with child support agencies. Lets caseworkers request data as needed Helps states with budget constraints and limited resources Provides a fast and effective way of sharing data in a secure environment Provides real-time access to National Directory of New Hires information Offers other intergovernmental tools Provides access to new data immediately without an adverse impact to states

Child Support Portal Applications Interstate EDE Federal Case Registry (FCR) Query Intergovernmental Reference Guide (IRG) Query Interstate Cases for Kids (QUICK) Other Debt Inquiry Department of Defense (DoD) Entitlement eEmployer eTermination FCR Misidentified Participant Federal Collection and Enforcement Insurance Match Locate Multistate Financial Institution Data Match (MSFIDM)

Portal User Profile All users must have a profile to access the Portal, including: Name (first and last) Email address Phone number (optional) Once profile is created, users will not be prompted to reenter information unless it has been over 365 days since last login Profile can be updated from the Portal Welcome page Implemented May 2019

Feedback Provides a means to submit enhancement suggestions or ideas regarding the Portal Available on the Portal Welcome page or any Portal application Do not include personally identifiable information or federal tax information when entering feedback Technical issues should be directed to the Portal Help Desk at csportal@acf.hhs.gov Implemented February 2019

Electronic Document Exchange (EDE)

EDE Benefits Provides a secure way to exchange child support documents and intergovernmental forms Allows interstate or intrastate exchanges Saves postage, printing, and storage costs Expedites case processing Tracks pending activity Works as a supplement to the Child Support Enforcement Network

IL Top 10 Communication Partners EDE State Status DC LEGEND   Using EDE Not Using EDE Guam Puerto Rico Virgin Islands U.S. Territories AK AZ CO ID IL IN ND OH TN TX WV MO OK MS NC NY ME KY NH WY MT OR WA SD NE KS NM UT NV AR FL SC GA AL VA IA PA MI WI LA MN MA RI NJ DE CT MD VT HI CA IL Top 10 Communication Partners MO WI IN IA FL MN TX CA MI TN As of July 2019

I haven’t received any responses We’re having trouble with… EDE Consortium Representatives from each EDE state Meet quarterly to: Open lines of communication Discuss enhancement suggestions Identify and share best practices Resolve issues Provide training Established May 2016 Here’s what we did… I haven’t received any responses We’re having trouble with… We EDE!!

Illinois Implemented EDE August 2012 Illinois EDE Usage Illinois Implemented EDE August 2012

Illinois EDE Statistics – July 2019 Requests Received 132 Received 15 States Requests Sent 16 Sent 7 States Unsolicited Documents Received 637 Unsolicited Documents Received 14 States Unsolicited Documents Sent 607 Unsolicited Documents Sent 26 States

EDE Roles and Menu Options Requestor Request documents Download requested documents Upload unsolicited documents View unsolicited documents sent Responder Respond to a request Download unsolicited documents Assign a request to self Release a request previously assigned to self for others to work

EDE Roles and Menu Options (cont’d) Requestor/Responder Request documents and respond to requests View responses Upload and download unsolicited documents View unsolicited documents sent Assign a request to self Release a request previously assigned to self for others to work Superuser Perform all of the functions of the Requestor/Responder, plus: Release request assigned by other workers for other users or themselves to work Search by User ID View and print statewide reports summarizing EDE activity

Monitoring Reports – Keeping Up Provides Superusers quick access to documents and requests Summarizes: Requests Received and Responses Made Requests Made and Reponses Received Unsolicited Documents Received Unsolicited Documents Sent Prioritizes documents and requests to allow retrieval prior to being deleted from EDE

Example of Report Summary

PIQ-18-01: Electronic Documents and Tribunals under UIFSA Section 316 Clarifies UIFSA section 316 provision regarding tribunals accepting electronic documents as evidence Issued on April 26, 2018 Share PIQ 18-01 with your attorneys, judges, and caseworkers to make sure they are up to date with requirements Recommendations from other EDE states: Local bar association meetings Events offering continuing legal education credit Judicial conferences Court clerk conferences

PIQ-18-01: Electronic Documents and Tribunals under UIFSA Section 316 (cont’d) Must tribunals accept as evidence documents from outside the state transmitted to the tribunal electronically, such as through EDE? With respect to documentary evidence, section 316(e) of UIFSA establishes a special rule for interstate child support cases requiring that original records from outside the state, transmitted electronically to the tribunal, may not be excluded from evidence on an objection based solely on the means of transmission. This rule includes original signatures as part of the original record.

PIQ-18-01: Electronic Documents and Tribunals under UIFSA Section 316 (cont’d) Does section 316(e) of UIFSA apply to certified copies of orders for registration under UIFSA 602? UIFSA section 316(e) does not distinguish between certified copies of orders and other types of documentary evidence. Therefore, in accordance with section 316(e), the tribunal may not exclude an electronically transmitted certified copy of an order from evidence based solely on the means of transmission. If objections about the authenticity of the documents are raised in the course of a proceeding, the tribunal may require submission of original documents, original certified copies, or other evidence of authenticity under state law.

Enhancement Considerations Ability to select a local office to request or send documents Currently only able to request and send documents to the whole county Many counties have more than one office in a county Packaging multiple documents into one upload Example: Intergovernmental forms and supporting documents in a new interstate petition Currently received as individual incoming unsolicited documents Query FCR for Upload Unsolicited Documents Currently only available for Request Documents What would you like to see added or changed?

EDE Engagement States should monitor reports to make sure all requests and unsolicited documents are answered Respond in EDE if you cannot provide a document States are encouraged to work with each other EDE contact information and document availability for each state are located on the EDE State Status Map and Information sheet on the Portal Welcome page Make sure your representatives are attending the quarterly EDE Consortium meetings States are encouraged to submit enhancement suggestions through the Feedback link on the Portal

For More Information Courtney Garnand State Program and Technical Support Liaison Courtney.Garnand@acf.hhs.gov Linda Boyer Division of Federal Systems Director Linda.Boyer@acf.hhs.gov Thank You!