Quality Tools in the Classroom Summer Conference 2009.

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Presentation transcript:

Quality Tools in the Classroom Summer Conference 2009

Definition of Quality Meeting/Exceeding Customers requirements with –Consistency –Reliability –Predictability

10 Key Quality Concepts Develop a Customer Orientation Work toward a clear mission and vision Continuously Improve Share Trust, Power, and Ownership Encourage Teamwork Make systems and processes work better Use Scientific Method to Make Decisions Rethink Ranking and Grading Understand Variation Promote pride in work

Workforce Trends 1950 –Professional/Managerial20% –Skilled20% –Unskilled60% 1996 –Skilled/Prof/Managerial70% –Unskilled30% 2000 –Skilled/Prof/Managerial85% –Unskilled15%

Do well in school so you can...

Voice of the Customer The USA needs graduates who: Are customer oriented Are systems thinkers Understand work as a process Are committed to improvement Make decisions based on data Are active learners Are team oriented

Rubrics The quality criteria by which something is evaluated or developed. Use of anchors and exemplars with rubrics establish clear expectations for students

Consensogram

Lotus

PDSA Cycle

Affinity Diagram

TQM A philosophy of continuous improvement Along with constructivist philosophy of education Helps us to focus on the bigger picture for students

Plus Delta