The Microsoft IT Academy Quality Process
v3.0 June 2004 The key components of the Quality Programme A Quality relationship Self assessment Site visits Record keeping Looking through the eyes of the candidate !
v3.0 June 2004 A Quality Relationship Quality is a constant requirement A Quality Representative for every programme member – recorded in the MIS Based on the EV/IV relationship Mentoring where required Self assessment is the key
v3.0 June 2004 Responsibilities Quality process owned by Programme Management Team Microsoft Academy Centre administers the process An Independent Third Party Assessor assists the Programme Management Team and works with the Microsoft Academy Centre
v3.0 June 2004 Quality Map Microsoft Academy Programme Management Team Independent third party assessor Microsoft Academy Centre IT Academy (Quality Representative) IT Academy (Quality Representative) IT Academy (Quality Representative)
v3.0 June 2004 Quality Audits Independent Transparent Sufficient Consistent The route to continuous improvement
v3.0 June 2004 The role of the Quality Representative Locating and monitoring records Self assessment and the co-ordination of required improvements Working with the Assessor to implement and maintain the quality process
v3.0 June 2004 The role of the Quality Assessor Research and plan site visits Carry out assessment visits Prepare reports on the quality status Agree a suitable action plan Maintain the culture of a Quality process
v3.0 June 2004 Structure of an assessment visit Plan the visit Initiate a self assessment Make the visit Prepare action plans and feedback Implement the feedback Complete a report
v3.0 June 2004 Quality Standards Facilities, including equipment Licensing Feedback and Complaints Marketing Certification Candidate support Administration
v3.0 June 2004 Self Assessment When? At regular intervals and always before site visits Who? The Quality representative. What? Completion of the Quality Assurance Checklist
v3.0 June 2004 How? Read the Visit Guide and the Programme Guide Be your own assessor - perhaps work with a colleague Document your action plans Be responsible for your quality process Involve your External Assessor
v3.0 June 2004 The Quality Cycle
v3.0 June 2004 The Documents Available from the Microsoft Academy Centre
v3.0 June 2004 Quality Assessment and Improvement Manual Contains: Overview of the process Description of roles Visit guidance notes Assessor guide
v3.0 June 2004 Assessor guide
v3.0 June 2004 The self assessment quality checklist
v3.0 June 2004 Action plan and feedback form
v3.0 June 2004 Visit record and grading sheet (1)
v3.0 June 2004 Visit record and grading sheet (3)
v3.0 June 2004 A Supportive Program Assessor acts in a Support role. Proactive through newsletters, The Operations Centre and web site. Agreed solutions Feedback channel to Operations Centre and Program Managers High scores expected as the norm!
v3.0 June 2004 Quality is a core element of the IT Academy Program
v3.0 June 2004 Questions?