1 NETaction NETaction Customer Satisfaction Manager By Daniels Associates Inc.

Thursday, November 07, Objective Enter Customer Compliments/Concerns Supervisors to Keep Track of: – History Date/Status/Type/Customer/Building – Frequency by Each Customer or Building Identify Trends for Immediate Corrective Action

Thursday, November 07, Key Features Personalized Website with YOUR Company Logo and Advertising Quick, Fast and Accurate Response Easy to Use Flexible, Personalized Summary, History and Detailed Reports Administrative Module to Manage: – Customer/Building Accounts – Customer Security

Thursday, November 07, Relationships Administrator Managers Buildings Customers

Thursday, November 07, Enter Customer Concerns 1.Login 2.Select Building 3.Select Type of Compliment/ Concern 4.Enter Description DONE!

Thursday, November 07, Enter Compliments/Concerns… Once You Submit Your Concern, NETaction Will: – Provide You with a Confirmation Code – Your Concern to the Manager

Thursday, November 07, Managers Role Manager Notified Immediately by Manager Can Change the Status and/or Add Comments All Changes will be ed to the Customer

Thursday, November 07, Administrators Role Manage Customer Accounts – Add/Modify/Delete or Enable/Disable – Assign/Remove Building Access Levels Manage Buildings – Add/Modify/Delete – Assign/Remove Manager Access

Thursday, November 07, Reports – Customer 1. Summary Report Report Date Report Criteria Report Type Shows a summary of number of Action Items entered for a given period of time. Report has three categories – By Building, By Status and Totals

Thursday, November 07, Reports – Customer 2. History Report Report Date Report Criteria Report Type Shows the history of Action Items for the selected period of time. Report could be sorted by Building Name, Type, Status, Date Entered or Date Closed

Thursday, November 07, Reports – Customer 3. Detailed Report Report Date Report Criteria Report Type Shows details of Action Items for the selected period of time. Report could be generated for a preferred Building Name, Type, Status, Date and sorted by Building Name, Type, Status, Date Entered or Date Closed

Thursday, November 07, Reports – Manager 1. Summary Report Report Date Report Criteria Report Type By User table is extra for Managers Shows a summary of number of Action Items entered for a given period of time. Report has four categories – By Customer, By Building, By Status and Totals

Thursday, November 07, Reports – Manager 2. History Report Report Date Report Criteria Report Type User Name column is extra for Managers Shows the history of Action Items for the selected period of time. Report could be sorted by Customer Name, Building Name, Type, Status, Date Entered or Date Closed

Thursday, November 07, Reports – Manager 3. Detailed Report Report Date Report Criteria Report Type Shows details of Action Items for the selected period of time. Report could be generated for a specific Customer, Building Name, Type, Status, Date and sorted by Customer Name, Building Name, Type, Status, Date Entered or Date Closed

Thursday, November 07, Technical Details To Use the Program You Need: – Internet Explorer 5.0 or Higher To Host the Program You Need: – IIS 4.0 – MS Access 2000 – A Web Server Let Daniels Host NETaction for You!

Thursday, November 07, Summary NETaction Gives Your Customers 24x7 Accessibility NETaction Keeps Track of History for Years Actions are Automatically ed to Involved Parties Easy Maintainability Through Administrative Module Large Variety of Reports Customizable, Easy- to-Use Front Interface

Thursday, November 07, Contacts Contact Daniels Associates: – – Phone: – Toll Free: –