Module #6 Establishing Your All Star Team That Gets The Job Done Every Time

The Bigger The Dream, The More Important The Team. Expand your thinking, your capacity and your impact.

Each Team Starts with a Leader Your practice cannot outgrow your level of leadership Leaders set the energy and tone Leaders set the standards Leaders set the values and purpose #1 Role of the Leader?

Key Performance Indicators

Each Team is Made up of Individual Stars who Learn to Collaborate Begin with one star at a time We vs. They What are the qualities, characteristics and traits of your ideal (star) team mate? People skills…positive energy…healthy… happy…engaged…CANI…adaptable… solutions orientated…aligned with mission Are the right people in the right seats on the bus?

The Team Leaders Responsibility Never Ends Reward the behavior you want – Bonuses vs. Spontaneous Rewards Acknowledge and collaborate Train everyday…impromptu and planned Learn by Doing Catch them doing something right

Clearly Define and Carefully Delegate Busy or Productive Accountability with a time table Show and Tell Are you or they overwhelmed?

Checklists Prevent Mistakes

Weekly Staff Meetings with an Agenda A team has many voices but a single heart Positive and upbeat Share your vision Set your standards Review your practice goals Team your systems Debrief Inspire

Staff Meeting Agenda

How You Treat Your Team is How Your Team Will Treat Your Patients Build relationships Build trust Build community Build accomplishment Build respect Build positive emotions

Pre Shift Huddles and Post Shift Reviews The 3 minute rule Energy, focus and tone Go for the goal Pre-Huddle Checklist & Review – Top #s for shift --Goals for shift --New Patients Names/Referred by: – Report of Findings/Care plans --Additional Notes/Shares/Concerns Post-Huddle Checklist & Review – Total #s for shifts/Goals met? – 1 st Time Adjustments phone numbers texted? – Who didnt reschedule-That which gets scheduled gets done – What cancellations did we have and did they reschedule – What new patient/8WW patient calls did we get – Outcome of ROFs/Care plans – Any areas of concern to discuss or positive shares from patients – How did we do on supplement sales - CAs need to get adjusted

Sweat the Small Stuff Make excellence the rule Ensure competence Reiterate relationships Service Vs. Ego Make a resolution to find the solution because problems either stop us or stretch us

This Weeks Action Steps Create your list of qualities, characteristics and traits of your ideal team mate Commit to expand your level of leadership Lead by example Organize positive weekly staff meetings Build your team one by one Train every day Humor, joy, laughter and fun