Clinical Informatics Advisor (Nursing) Nursing Informatics Anne Cooper Clinical Informatics Advisor (Nursing) Paperclip conference 20 September 2013 @anniecoops #StC

NHS Direct West Yorkshire 1999 - My collaborators! 2 NHS Direct West Yorkshire 1999 - My collaborators! @anniecoops #StC

My definition of informatics The use of information for the delivery of harm free care, improving outcomes, research and education. Includes: Information shared with patients about their care and to enable self management and choice Supporting IT and communicatio n tools Information used to improve services Standards that underpin the use and delivery of information Skills needed by the workforce Transparency

The vision for Nurses, Midwives and Care Staff Developed in partnership with a range of health professionals, patients and stakeholder groups An eight week engagement process also gathered the views and opinions of a wider audience Through this we defined and agreed a set of values and behaviours that are essential in the delivery of excellent care These are now known as the six Cs – Care, Compassion, Competence, Communication, Courage and Commitment We know that change is required in a number of areas such as recruitment, training, leadership, staffing and measuring our performance We have made a commitment to take action in these key areas to ensure these changes are achievable by everyone, for everyone at every opportunity Vision & Strategy formally launched on 4th December at CNO Conference The vision for Nurses, Midwives and Care Staff

6Cs - Values essential to Compassionate Care Competence Care is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life Compassion is how care is given through relationships based on empathy, respect and dignity. It can also be described as intelligent kindness and is central to how people perceive their care Competence means all those in caring roles mist have the ability to understand an individual’s health and social needs It is also about having the expertise, clinical and technical knowledge to deliver effective dare and treatments based on research and evidence Communication Courage Commitment Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’. Communication is the key to a good workplace with benefits for those in our care and staff alike Courage enables us to do the right thing for the people we care for, to speak up when we have concerns. It means we have the personal strength and vision to innovate and to embrace new ways of working A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients. We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead

What does it mean for nursing and midwifery? Information sharing will be a requirement if in patients best interest Communication technologies – Apps development Patient access to information Information navigation Invisible to visible (transparency) Outcome measurement and improvement Clinical safety of new information technologies Clinical content and content management Patient self management and personal wellness @anniecoops

It’s all about safety and quality @anniecoops #StC

@anniecoops #StC

Top Six for Nursing @anniecoops #StC Helping people to stay independent, maximising well being and improving health outcomes Working with people to provide a positive experience of care Delivering high quality care and measuring impact Building and strengthening leadership Ensuring we have the right staff, with the right skills in the right place Supporting positive staff experience @anniecoops #StC

Contact details Email: Anne.cooper@nhs.net Twitter: @anniecoops Blog: www.anniecoops.com