1 Adding Value through Urgent Care 2/14/13

22 Meeting Objectives Understand the value of Patient First as a convenient, cost-effective alternative to the ER Review opportunities to educate employees and their dependents Discuss next steps and learn how Patient First can assist

3 What is Urgent Care? Walk-in care for routine injuries and illnesses Extended hours Physician(s) on-site Lab and x-ray on-site Accepts insurance

4 Urgent Care is NOT: A Retail Clinic – Walk-in care for minor conditions – Operated by Nurse Practitioners – Limited on-site services – Often with extended hours An Emergency Room – For emergent, life-threatening conditions

5 What is Patient First? Open 8 a.m. to 10 p.m., 365 days a year Walk-in, no appointment necessary Staffed by physicians Urgent care for routine injuries and illnesses Primary care for patients without a regular physician X-rays, lab tests, and prescription drugs on-site All major insurance accepted – your claims filed for you Certified by the American Academy of Urgent Care Medicine Founded in 1981 Multiple locations across the Mid-Atlantic

6 Patient First Locations Richmond Short Pump Woodman Parham Mechanicsville Carytown Midlothian Genito Chester Colonial Heights

77 What is Patient First?

88 The Issue: Inappropriate ER utilization means unnecessary cost to employers and employees A large percentage of emergency department visits can be treated at urgent care centers

99 Patient First: Cost and Service Benefits Patient Firsts value to the Employer: Average reimbursement for a Patient First visit is less than $150. The average reimbursement for an ER visit is over $600.* That translates to an average savings of $450 per patient visit diverted to Patient First. *Source: Maryland Health Services Cost Review Commission

10 Patient First: Cost and Service Benefits Patient Firsts value to the Employer: Average visit time at Patient First is less than 1 hour Average visit time at the ER is over 4 hours* Patient First is accessible before/after work hours, weekends, and holidays That translates to less absenteeism and a quicker return to work *Source: Press Ganey ER Pulse Report, 2009

11 Urgent Care: Cost and Service Benefits Urgent Care value to the Employee: Co-pay savings by choosing UC over an ER Patient First co-pay: $20/$50 Typical ER co-pay: $100 - $200 Average visit time less than 1 hour vs. over 4 hours in the ER Quicker return to work Less personal leave required - accessible before and after work hours, weekends, and holidays

12 Opportunities to Educate Employees Poster – break rooms, lobbies, etc. Brochures – break rooms, lobbies, benefit package, etc Benefit Meeting Presentation Educational Health fairs Other ideas? 12