Web-based Recall App Internal CC Notifications

Internal company CC Orientation Managers, Customer Support, & internal functional areas receive outbound CC s: View Administrative Reports with details of the recall or withdrawal (Internal or External to Customers) Customer Support & Helps (208) QuickTip Sheets & video InfoClips Initial Important Actions Other Aspects Admin Screens

Orientation - continued Recall InfoLink Support & Helps (208) QuickTip Sheets, Instructions, & video InfoClips available to your customers Important Initial Preparation Actions all Users (including you) should add these contacts to their Address Book: o Recall Alert, and also o RecallSupport the Client & Responder company IT Departments should white list the domainrecallinfolink.com for both web Browsing access, and also Servers This will enable you & your Customers to receive all of the Recall Notifications, and not have them go to SPAM or the Junk folder. Other Aspects the Customer Welcome & Instructions Letter the Recall Responder Wizard & Amounts Updates Reports Admin Screen Customer Contact Info Update

Recall Overview a Recall is launched by your company. Internal functional areas will receiveCC notifications: Your Customers: 1.Receive Notification 2.Act upon the online recall info and instructions 3.Respond online Your customers may call your Customer Support, or Recall InfoLink for assistance Internal Functions: view Administrative Reports (through the Admin menu) with all of the details of the event that was sent to Internal responders & to External Customers.

the Recall Notification process is used for internal CC contacts Managers & CC contacts Receive notice & then View Administrative Reports

the CC Notification auto-login link directly into the Homepage

Click Admin to view Administrative Reports (of Internal or External recalls)

Admin screen selections Click View Company Recalls

Manager & CC: notifications View Reports of the selected Event

Compliance Reports Starter & Continuer Compliance Report - satisfying Agency requirements, plus Customer Returns & other Reports (see next page) Compliance Report - satisfying Agency requirements

Administrative Reports - the recall event overview report Compliance Report - satisfying Agency requirements Withdrawal of Widgets, 09/02/11

Admin & CC: notifications: Users, CC Contacts, Managers Permissions & Selections CC: notification Manager Review Your Customers have the same Admin capability at no cost

Starter to Continuers to Recipients … and back again Recall Launched Notification Recall Admin Reports Responders with Amounts Continuing the Recall Tracking Progress Regulatory Compliance Summary

the Right Information to the Right People at the Right Time to do the Right Thing

Reminder: Customer Support & Helps QuickTip Sheets & video InfoClips, Orientations (208) User Setup White Listing for Internet access & company Servers (IT Dept) User Address Book contacts should add:Recall Alert, and also Recall Support. VERY IMPORTANT: Customer Contact Info Updates please go to:

This Instructional document contains proprietary information meant for the use of Recall InfoLink Clients & Customers only, and is not to be distributed outside of Client companies. A Clients Customers may be sent some materials provided for Responders.