Inspiration Communication

Slides:

Advertisements

Similar presentations

KNOW THYSELF Ramesh Mehay, Programme Director Σωκράτης 469BC-399 BC Bradford VTS.

Advertisements

Know Thyself Ramesh Mehay. Behaviour Style Identification.

Social Styles Raising self awareness and enhancing your influence

ENG102 by Dr. ZAFER PARLAK 1 NONVERBAL COMMUNICATION INNATE AND CULTURAL INFLUENCES ON EMOTIONAL EXPRESSIONS.

Tips & Techniques for ACCEPTABLE Conversations To move forward, backward or to a Contents page, move your cursor over the arrows in the bottom left corner.

Resilience at Work Effective Communication Is no possible Mr Fawlty.

Lisa K. Marzoli, BS, MBA Wellness Coordinator, Anthem.

Understanding Diverse Styles. Objectives: To recognize and understand different social styles and their characteristic behaviors To increase your versatility.

When Business Relationships Debits and Credits Don’t Equal: The DISC Model.

What’s in a Number 1? The DRIVER, The DOER. The COMMAND SPECIALIST 1’s are: action oriented results oriented decisiveagitators problem solversdetermined.

Welcome to 1 Bob Heavers SUCCESS LEADS TO The Success Model Understanding Behavior and Appropriate Responses INTERPERSONAL EFFECTIVENESS.

Chapter 6 Topics  What is adaptive selling?  Why is it important for salespeople to practice adaptive selling?  What kind of knowledge do salespeople.

City of Roseville Parks and Recreation Aquatics Leadership Styles.

11–13 November 2013 Social Styles Page 1 Sponsored by Welcome to.

What’s in a Number 1? The DRIVER, The DOER. The COMMAND SPECIALIST 1’s are: action oriented results oriented decisiveagitators problem solversdetermined.

WORKING WITH DIFFERENT SOCIAL STYLES Donald Heer 10/14/09 Adapted from Terri Fiez, Director, School of EECS 1.

Leading to Better and More Effective Communication

Warm-Up List as many ways that you can think of that people communicate with each other. Circle the three that you do most. Think back 5 years. Were these.

Styles of Communication Making Meaningful Connections.

Presented by: Carolyn Eagen Consultant Top Talent. Remarkable Results.

NONVERBAL COMMUNICATION

GUTS Youth Leadership Corps Interpersonal Skills.

2014-US /14 E MEETING AND EXCEEDING CUSTOMER EXPECTATIONS U.S. Investment Services T. Rowe Price Investment Services, Inc. Customer Tells ®

Speaking and Listening

 Communication allows us to connect to other people  Communication is a combination of verbal and nonverbal skills.

COMMUNICATING IN TEAM W5. LISTENING EFFECTIVELY You must know what to listen for…….a message contains….  Words  Tone of voice  Body language  Content.

Communication and Social Styles Improving communication with colleagues and clients.

Working Styles Majority Rules Minority (Subcommittee) Averaging Expert Authority – No discussion Authority – with Discussion Consensus.

Communication Skills. What are communication skills? They are important skills that involve: Words- the foundation of effective communication. Gestures-

DEVELOPING WINNING TEAMS. Strategic issues Data quality Dealing with the demand for innovation and telling the difference between cutting-edge and bleeding-edge,

PADOVA IN THE EUROPEAN NETWORK: INTRA AND INTERCULTURAL COMMUNICATION 13 May Palazzo Moroni - Padova.

GENDER DIFFERENCES IN PERSONALITY AND SOCIAL BEHAVIOR.

The importance of effective speaking and listening.

Introduction to Agriculture, Food, and Natural Resources 1.

Successful Networking by Phone A Matter of Style.

Communication and Social Styles Presenter: Mary Kay Williams 2015.

Communication Skills.

Therapeutic Communication

Management 3210Y Consumer Behaviour Introduction Introductions Course Outline Assignments & Exams Working in Teams Expectations Break What is Marketing.

THE PROCESS DISCOVERING ASK QUESTIONS AND LISTEN. ADVOCATING RELATIONSHIP SUPPORTING HURRYTRUST NEEDHELP.

Effective Refusal Skills to Negative Peer Pressure.

Effective Communication Skills. I Statements Used to express thoughts and feelings without blame or judgment.  State the feeling and the problem behavior.

Ta-when-tee-won. Voice Paralanguage – vocal qualities “assist” language Disfluencies – disruptions in the flow of words – Verbal Junk (um, uh, like, and.

Research Proposal Seminar: SHOW TIME Meeting 5 Subject: G-1342 Research Seminar Year: 2008/2009.

THE EXPRESSIVE SOCIAL STYLE By: Barbara Holmes. WHAT IS A SOCIAL STYLE?  A natural pattern recognized by others and viewed as natural behavior  A Behavioral.

1 Assertiveness Putting forward your own NEEDS, Putting forward your own NEEDS, IDEAS and FEELINGS, and also IDEAS and FEELINGS, and also Respecting the.

How to make a good presentation? Presenter: Nguyen Xuan Vinh.

Assertive Communication

Module Five: Interpersonal Listening. Please do the following: o List the three best listeners you know. o Do you dislike any of the three people you.

Lecture 2. Business Comm. must be Business communication is communication that promotes a product, service or organization. Must be; brief Well-designed.

Unitarian Universalist Church of Fort Myers Leadership Development Program Module 4 Communication -A January 8, 2015.

CHARACTERISATION Physical & Verbal Characterisation.

How to create a character:. Creating a character In order to become a character, you need to change – Emotionally – Physically The way you look- costumes,

Understanding Nonverbal Messages

EFFECTIVE LISTENING SKILLS. INTRODUCTION Emphasis on the importance of listening in the workplace Cannot manage effectively without good listening skills.

WHAT I LEARNED IN THE SEMINAR COMMUNICATIONS AND SOCIAL STYLES.

Communication and Social Styles Determining our Individual Styles.

Social Styles Sarah Dankanich GE Hitachi Nuclear Energy July 14, 2015.

Managing Stakeholders Observable Behaviors The perceived effort one makes to control the thoughts, feelings, emotions, and/or actions of others. Assertiveness:

Work Styles A Tool For Communication & Collaboration The Driver The Expressive The Amiable The Analytical.

1 COMMUNICATION SKILLS UNT in partnership with TEA. Copyright ©. All rights reserved.

Western Trial Lawyers Steamboat Springs 2016

Communication and Social Style

Ramesh Mehay, Programme Director

Customer Behavioural Styles & Traits

Behaviour Style Identification

Customer Behavioural Styles

Communication and Social Styles

Listening: Attitudes, Principles & Skills

Assertiveness Putting forward your own NEEDS,

Presentation transcript:

Inspiration Communication

People are Different

Communication Styles Controls Driver Analytical Expressive Amiable Control Responsive Ask Assertive Control Responsive Tell Assertive Tell Assertive Ask Assertive Expressive Amiable Emote Responsive Tell Assertive Emote Responsive Ask Assertive Emotes

A B C Observable Behavior Traits B Under-the-Bracket Behavior (Say/Do) C Judgments Honest Intelligent Arrogant Motivated Self-Centered Sincere Critical I like him. He annoys me. She interests me. He irritates me. I distrust her. I hate him. I trust him. Observable Behavior Say Do Quiet Slower-paced Facially controlled Monotone voice Indirect eye contact Casual posture Leans back - Loud - Faster-paced - Facially animated - Inflected voice - Direct eye contact - Rigid posture - Leans forward

Assertive Behaviours Verbal behaviours Non-Verbal behaviours Ask Assertive Tell Assertive Slower … Pace of Speech … Faster Less … Quantity of Speech … More Quieter … Volume of Speech …Louder ASKS TELLS Relaxed … Use of Hands … Directive Lean Back … Body Posture … Lean Forward Indirect … Eye Contact … Direct Ask Assertive Tell Assertive Non-Verbal behaviours

Key Characteristics of the Social Styles Analytical Driving CON TROLS Need: To Be Right Need: Results Orientation: Thinking Orientation: Action Growth Action: To Declare Growth Action: To Listen ASKS TELLS Amiable Expressive EMOTES Need: Personal Security Need: Personal Approval Orientation: Relationships Orientation: Spontaneity Growth Action: To Initiate Growth Action: To Check

SOCIAL STYLE ModelTM Analytical Driving CONTROLS ASKS TELLS Amiable Serious Exacting Indecisive Logical Driving Independent Formal Practical Dominating CONTROLS ASKS TELLS Amiable Dependable Supportive Pliable Open Expressive Animated Forceful Opinionated Impulsive EMOTES

Key Characteristics of the Social Styles Analytical Driving CON TROLS Need: To Be Right Need: Results Orientation: Thinking Orientation: Action Growth Action: To Declare Growth Action: To Listen ASKS TELLS Amiable Expressive EMOTES Need: Personal Security Need: Personal Approval Orientation: Relationships Orientation: Spontaneity Growth Action: To Initiate Growth Action: To Check

Versatility Low High Versatility Versatility W X Y Z Behaviours Seen as Focusing on My Tension Behaviours Seen as Focusing on Others’ Tension W X Y Z Low Versatility High Versatility Versatility — A measure of the level of social endorsement accorded to an individual by others.