Strategy Map MISSION / VISION / GOALS “To achieve our mission, “If we succeed, how will we look to our financial partners” “To achieve our mission, how must we look to our customers (stakeholders)?” Purpose “To satisfy our customers, financial partners, and mission, what processes must we excel at?” Process People Enablers “To achieve our mission, how must our people learn, communicate, and work together?”

Process Definition - Wikipedia A business process or business method is a collection of interrelated tasks, which accomplish a particular goal. There are three types of business processes: Management processes, the processes that govern the operation of a system. Typical management processes include "Corporate Governance" and "Strategic Management". Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales. Supporting processes, which support the core processes. Examples include Accounting, Recruitment, IT-support.

What is Lean/Six Sigma? It is a system that empowers everyone in the organization to highlight and eliminate waste, variation and work imbalance in every facet of the company. Lean/Six Sigma aims to integrate all aspects of the business to produce a perfect quality product and deliver it on time, every time, at the lowest cost. QDC – Quality, Delivery, Cost Don’t wait for a formal event, do things every day. Talk about why QDC is in that order. Everyone is involved. Talk about all aspects, from supplier to customer. Lean is not just a manufacturing floor focus.

Process Improvement - DMAIC

D M A I C DEFINE MEASURE ANALYZE IMPROVE CONTROL Lean Sigma (DMAIC) Process Improvement Methodology D DEFINE Define in numerical terms the problems or opportunities M MEASURE Map As–Is Process Measure the current levels of performance A ANALYZE Analyse and determine the root cause of the problem. Map the To-Be Process I IMPROVE Develop and Implement Improvement Actions C CONTROL Control the new process to ensure continued better performance 32

Leading Change Plan STEP ACTIVITY ACTION GAP Select Leader Build Leadership Team Identify Need (burning platform) INVOLVE Create Mission / Vision / Goals / Process Framework Develop strategies (attached Purpose, Process, People Map) – How we achieve our Goals Select Areas of Change / Improvement – Processes / Structure – O/M/I (Objectives / Measures / Initiatives) DO Change / Improve Processes (DMAIC) and Structure Measure Progress Integrate into Daily Management

Objectives / Measures / Initiatives (O / M / I) Base / Plan / Stretch Initiatives (Step Changes) Customer Financial Partners Process -Fish & Wildlife -Forest Management -Forest Protection People Enablers -People -Information Transfer (tech.) -Leadership Process -Strategic Management -Execution Excellence -Performance Management