Mass Rollout in Finland A Service Provider Perspective May 2013 My presentation today will be about a very successful massive Smart Metering project that Schneider Electric (former Telvent) has implemented in Finland for Fortum.

Finnish Regulation Framework Hourly values and smart metering Hourly measurements daily delivered for > 80% of max 3x63A by 1st of January 2014 Balance settlement more exact and efficient Balance settlement based on hourly measurements Introducing demand response to the electricity market Technical platform for new electricity products and services More efficient change of supplier process Fully automated process initiated from the web Regulation to drive energy saving Consumption reporting in invoice, web and possibility for in-home displays (real time interface) Main driver for implementing Smart Metering by Finland utilities, as is it happening in all utilities in Europe Nordic Countries, is to comply with Finnish Regulation.

Fortum AMM Program with Telvent 2008 2009 2010 2011 2012 2013 2014 2015 Phase 1 RFP production and preparations Phase 3 AMM Rollout and Process&IT implementations Phase 2 SP selection and Process & IT preparations Phase 4 Long-term AMI Operation & Maintenance contract RFP out Contract Pilot Rollout Start Main Rollout Start Main Rollout Closed Project Closed 1 2 3 4 1 2 3 4 RFP out Contract Pilot Rollout Start Main Rollout Start Main Rollout Closed Project Closed 1000 meters dailay. In full operation in less than 24 hours. Definir e implementar todos los procesos de negocio, implementar piloto completo y redefinir / afinar los procesos antes de comenzar el roll out Telvent is the Service Provider for Fortum Finland (630k meters) and Fortum Norway (100k meters), complete outsourcing of AMI services for both rollout and operation phases Deployments based on Telvent´s Titanium Smart Metering IT solution and Echelon´s NES system software and smart meters Eltel Networks in Finland and OneCo in Norway as field installation partners

Vattenfall Amrelva3 with Telvent 2005 2006 2007 2008 2009 2010 2011 2012 Phase 1 RFP production and preparations Phase 3 AMM Rollout and Process&IT implementations Phase 2 SP selection and Process&IT preparations Phase 4 Long-term AMI Operation & Maintenance contract RFP out Contract Pilot Rollout Start Main Rollout Start Main Rollout Closed Project Closed 1 2 3 4 2017 First outsourced AMI project in Europe (started in 2006) Telvent is the Service Provider for Vattenfall Amrelva3 (620k meters), complete outsourcing of AMI services for both rollout and operation phases Rollout completed in June 2008, now in Operations phase Deployments based on Telvent´s Titanium Smart Metering IT solution and Echelon´s NES system software and smart meters Eltel Networks and Vattenfall Service as field installation partners

Managed Services Contract Service Provider responsibilities SP assumes the complete responsibility of executing the rollout, according to agreed timeplan SP has the responsibility to maintain the metering infrastructure and ensure the delivery of readings and remote operation services according to agreed SLAs

What´s AMI Managed Services? Utility Why this model ? Unique project in utility life Reduce risk Reduce costs Increase functionality and features Service Provider Meter Vendors Field Services WAN provider Hosting Logistics GPRS Internet VPN Tunnel

Fortum´s choice for AMM Finland as Service Provider Titanium AMI Management Integration layer CIS WFM NES System Sw DMS OMS EDM Work order management system CIS = Customer Information System WFM = Workflow Management EDM = Energy Data Management

Rollout Services – Keys for Success Purchasing and logistic, from factory to customers´ homes Installation planning and actual meter change according to time plan Well prepared installation instructions, process automation is a must to handle meter change work orders Customer communications should not be neglected to get a smooth rollout at full speed Monitoring of the meter communication to ensure each installation area achieves high performance level Fast verification and identification of non-working devices to trigger clean-up activities Utility should leverage field visits for data quality improvements

Rollout at Full Speed

Operation Services based on SLA Hourly meter reading services for both residential and industrial sites Monthly meter reading service Scheduled meter readings for customer move in/out and change of supplier On-demand meter status via web interface to allow on-the-fly checks Power quality services: voltage sag and surge, overcurrent, reverse energy,…. Services to deliver alarms/events to DMS: phase loss, phase rotation, restoration checks, meter ping,… HAN services: IHDs, load control, messaging to customer,… Keys to manage those services Field services, when required, to reach the agreed SLA High performance metering technology Operational routines and procedures to be setup and run by the Service Provider Daily 99%, 4 days 99,8%, 14 days 100%

Service Roadmap with a Release Plan 2008 2009 2010 2011 2012 2013 2014 Rollout Release Setting up the smart metering platform Basic services to ensure meter rollout and basic meter reading services (monthly and scheduled readings, tariff changes,…) Operations Release Hourly Measurement Release Regulatory deadline Implementing services for outage management and power quality Software fuse service Remote connect and disconnect service Hourly values service for sites > 63A Daily delivery of hourly meter readings for residential customers New services to process and report alarms and events AMI integration with Distribution Management System Remote Operations Release Make a plan for implementing services. No need to have 100% at the begining. Home Area Network services based on C-Band and ZigBee technologies In-Home Displays Demand response programs Dynamic load control

The Smart Metering Platform Titanium A Complete Integrated Enterprise System Asset Management Remote Operations Rollout Support Services Delivery Customer site information Devices linked to sites Devices inventory Low voltage topology Work order deployment lifecycle Performance level Installation status SLA reports Remote operation of customer connectivity Devices re- configuration Firmware upgrade Daily and hourly readings Outages and power quality Events analysis HAN services management SLA follow up

The Integration Architecture Customer Care (CIS) Titanium Integration Bus Titanium Baseline Standard core functionality to perform basic asynchronous operations and the head-end management Metering services Services provided to customer, normally customized DMS GIS MDM Work Order Management System

Our Offering in Smart Metering Rollout project management and system support AMI managed services for both rollout and operation phases Complete outsourcing for smart metering system operation and maintenance, proven compliance with demanding SLAs Taking the responsibility to collect and deliver meter values with agreed SLAs – Meter reading services Maintenance and support of the infrastructure – Field operation services AMM remote operation services Extended services (Home Area Network, multiutility,…) Providing our system integration expertise to leverage Smart Metering as a key component of the Smart Grid

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