Origin 8: Circle Activity Secretariat: Shimojima Origin 8 Master: Koike Kawasaki Nikko Hotel [Style] July 15, 2008

Created The day starts with daily chanting. In 2004, [KAW-Z-Style] Circle activities were started at the instruction of the General Manager at that time. Brand Improvement Committee 15 circle groups Daily chanting at start of workday Mandatory submission of a Good job! sheet Business records as if keeping a diary

In 2006, [KAW-Z-Style] Circle activities have become a tool for training future leaders since the 1st Secretariat Meeting (April 2006) (Introduction) 15 circle groups Appointed leaders Activity period: Not limited 2006 (Education tool) 6 circle groups Rotated leaders Activity period: 6 months

Flow of circle activities in 2006 Orientation course for leaders Start 6 months 6 months End Submission of monthly report

Changes were made when the first Origin 8 Master was produced (May 2007) (shortcomings) Only one orientation course (Lack of leader education, no opportunity to inform others of the activity) 2007 (changes) Three training sessions Presentation meetings In 2007, [KAW-Z-Style]

Leader training sessions Lecturer: Contents: Training materials: Origin 8 Master & secretariat The ideal leader How to lead circle activities How to make a presentation Manuals for Origin 8 circle activities Contents from Master/secretariat training sessions etc.

Flow of circle activities in 2007 Leader training session (1) Start 6 months 6 months End Submission of monthly report Leader training session (2) Leader training session (3) Presentation at board meeting Sense of fulfillment, enjoyment and self-improvement

Change in attitude among leaders and department heads [KAW-Z-Style] Ex. Restaurant F & B cost control Preparing manuals Ensuring reporting/communication/seeking advice Improving food hygiene etc. These actions are the fruits of circle activities. Increased awareness among leaders and department heads Results-oriented attitude is strengthened. Improved activities

I realized all the leaders had similar problems. I was inspired by their positive efforts. We cooks seldom make suggestions to our seniors. I was glad my style was accepted through circle activities. I felt like I had gone back to my school days. I felt so nervous about speaking in front of the board members, but they listened intently and my presentation finished in no time. I wasnt used to doing clerical work and was so worried, but I made it thanks to the secretariat. I told the next leader about it to ease his anxiety. The games we played in the training course were real fun. The solutions to various problems were practical and can be used in real work. Leaders views [KAW-Z-Style]

Project team in 2008 [KAW-Z-Style] Practical application GM Sales Pro. Planning General Affairs Accom- modation Food & Beverage WeddingCooking SupporterSupporterSupporterSupporterSupporterSupporterSupporterSupporter SupporterSupporterSupporter SupporterSupporterSupporter SupporterSupporter Supporter 1. Organizing a project team 2. Supporters are called as necessary 4. Developing potential 3. Seeking specific results

Project Team -1 [KAW-Z-Style] Cinderella Project (Jun.–Aug. 2007) Mission: Wedding - Conclude lease negotiations on external facilities - Plan and direct the show - Arrange performers (including gospel singers) - Protect the performers from passers-by

The teams united efforts made the project a GREAT SUCCESS! Shimojima GM Koike

Mission: Restaurant - Attract more people on weekdays - Create special menu for 1st anniversary - Carry out surveys of customers - Draw up a list of regular customers - Send direct mail Natura Project (Sep. 2007–Jan. 2008) Project Team -2 [KAW-Z-Style]

Seeking specific results Dec. 2006: 12 million yen (2,700 diners) Dec. 2007: 13 million yen (2,900 diners) Annual increase of 8.3% (7.4%) Jan. 2007: 11.3 million yen (2,700 diners) Jan. 2008: 12 million yen (2,900 diners) Annual increase of 10.6% (7.4%)

[Bar] [Restaurant] [Special events] Potential development

Mission: Tenant renovation - Collect the views of interested parties - Identify the issues to be solved - Seek the desirable state - Decide the priority by difficulty level - Appoint a consultant Project Team -3 [KAW-Z-Style] (Apr. 2008–) Tenant Renovation Project

Future action plans of Kawasaki Nikko Hotel Brand Improvement Committee Chairman / GM Sales Pro. Planning General Affairs Accom-modation Food & Beverage Banquet Reservation Cooking SecretariatMaster We will promote the Origin 8 Campaign throughout the company and use it as an effective training tool! Thank you for your attention.