Presented by Datamax-O’Neil Technical Support

Agenda Models - Mark II Standard Features/Options Labels/Ribbon Loading Buttons/Menu Functions Hands-On/Adjustments Troubleshooting

E-CLASS: Mark II Models: E-4205e / 203 dpi / 05 ips (Replaces Ovation Family)

E-CLASS: Standard Features: Bi-Directional Parallel Port RS 232 Serial Port USB 16 MB DRAM/4 MB FLASH Resident Scalable Font Dragonball 100Mhz Processor

E-CLASS: Options: Thermal Transfer (CSI Only) Standard Cutter Ethernet: 10/100 Base-T Wireless LAN 802.11 b/g with WPA Battery Pack Peel/Present Mechanism* Present Sensor (Up/Down versions) Emulation – PL-Z, PL-I & PL-B

E-CLASS: Options: (cont’) Real Time Clock ILPC* 4 Meg Flash (Add’l) External MPS 100 External Media Stand Adjustable Media Sensor Cool Grey color (October)

E-CLASS: Feature Comparison E4205e vs. E4204 and EX2 Features and Options E-4204 Ex2 E-4205e 4” Nominal Print Width Direct Thermal @ 203dpi (standard)  Print Speed (ips) 4 5 300 dpi (option) Ethernet (LAN) (option) Thermal Transfer (option) Adjustable Media Sensor (option) Emulations (ZPL, IPL, and FGL) (n/c option) Wireless LAN (option) Guillotine Cutter (option) Non-Volatile User Addressable Memory (standard) Bi-Directional Parallel Port (standard) Clearly the G2 project or E-4205 printer will be properly position against the Ex2.

E-CLASS: Changes/New Features Primarily electronic updates to communications, firmware technology, and performance enhancements Keeping the same mechanical skins and mechanism NEW Optional Ethernet Port Parallel Port Serial Port Power Connector Removed Darkness Pot. USB Port On/Off Switch

E-CLASS: Changes/New Features NEW Optional Wireless Lan 802.11 b/g with WPA Antenna Wireless pcb LED Indicators

Configuration Utility Program E-CLASS: Configuration Utility Program Simplified Lan Set-Up

Configuration Utility Program E-CLASS: Configuration Utility Program Simplified WiFi Set-Up

Configuration Utility Program E-CLASS: Configuration Utility Program Simplified WiFi Set-Up

Configuration Utility Program E-CLASS: Configuration Utility Program Simplified WiFi Set-Up

E-CLASS: Changes/New Features Easier Media Loading: Better illustrates how to properly load the ribbon and labels. Intuitive Printhead Latching: Better identifies how to press to latch the printhead closed. Better Recovery: Settings and media position automatically saved upon power interruption.

E-CLASS: Simplified Recalibration: Simple one-step calibration initiation. Narrower Media Support: 3/4” media guide to support wristband printing. Darker Color: New D-O color scheme coming in October.

E-CLASS: Loading Labels Label Sensor Top Bottom Media Spindle Media Flange Media Guide

E-CLASS: Loading Ribbon Ribbon Sensor Label Sensor

Buttons Simultaneously Buttons Simultaneously E-CLASS: Button Functions *Pause-F1 (Previous Models) *Feed-F2 Pause & Feed Buttons Simultaneously Sample Label *Cancel-F3 Feed & Cancel Buttons Simultaneously Configuration Label

E-CLASS: Button Functions Network Report (Mark II Models) Network Report Pause Feed Cancel (While printer is on, press F1, F2 and F3.)

Buttons Simultaneously Buttons Simultaneously E-CLASS: Button Functions (Mark II Models) Pause & Feed Buttons Simultaneously Sample Label Feed & Cancel Buttons Simultaneously Configuration Label

Soft Reset – Cancel & Pause Simultaneously E-CLASS: Button Functions Cancel – Feed - Pause Soft Reset – Cancel & Pause Simultaneously Level 1 Reset – Pause & Cancel During Power up (Resets to a saved cfg file) Level 2 Reset – Pause, Feed & Cancel During Power up (Factory Defaults).

E-CLASS: Button Functions Internal Database Œ  Hold down the Pause Key while powering up the printer.  Continue holding the Pause Key until the Pause light goes off – then release Pause. Ž  Press the Pause Key one time to print a Database Configuration Label.

E-CLASS: Button Functions Internal Database Œ  Locate the Item Number associated with the Menu Item to be modified.  Hold the Feed Key while counting the flashes of the Pause light . Ž  When the Pause flashes = the Item Number, release the Feed button. Example: ( Default for Item # 2 - Gap = Sensor Type) ( You want to change from Gap to Refl = Sensor Type) Hold down the Feed Key and count 2 Flashes, and release. Use Pause & Cancel to scroll through selections in this menu.   Press the Pause & Cancel Key Simultaneously and Hold for 1 Second.  Repeat Step 4 to Hold New Settings and Exit Menu Mode. Internal Database

Auto Media Sensor Calibration E-CLASS: Calibration Auto Media Sensor Calibration With the desired media loaded, hold the Cancel button while powering up the printer. Continue to hold the button until the Pause light turns off & then release it. Next, press the Pause button. The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values to be used. Upon completion, one of the following lights will flash five times to denote the result of the auto calibration attempt: Stop light = Successful calibration. Error light = Unsuccessful calibration.

E-CLASS: Calibration Auto Media Sensor Calibration Press Pause & Cancel buttons simultaneously and release to accept changes. Wait until the light goes off. Press Pause & Cancel buttons simultaneously again to Save changes and enter into Normal printing mode. Wait until the light goes off.

Manual Media Sensor Calibration E-CLASS: Manual Media Sensor Calibration With the desired media loaded, hold the Cancel button while powering up the printer. Continue to hold the button until the Pause light turns off - then release it. Next, press and hold the Feed button. Continue to hold the button until the Pause light turns on - then release the button. 1. Place the media with the backing attached (if any) in the media sensor, close the Printhead Carrier Assembly, and then press the Pause button. The printer will flash the Error light as it analyzes the material. 2. Position the backing material or the black (reflective) mark in the media sensor, close the Printhead Carrier Assembly, and then press the Feed button. The printer will flash the Error light as it analyzes the top of form mark. 3. Remove all the material from the media sensor, close the Printhead Carrier Assembly, and then press the Cancel button. The printer will flash the Error light as it analyzes the no media condition. Calibration

E-CLASS: Calibration Manual Media Sensor Calibration Press Pause & Cancel buttons simultaneously to accept changes. One of the following lights will flash five times to denote the result of the manual calibration attempt: Stop light = Successful calibration. Error light = Unsuccessful calibration. Press Pause & Cancel buttons simultaneously and briefly to accept changes. Wait until the light goes off.

E-CLASS: Calibration Empty & Quick Empty: (Mark II Models) Empty & Quick Empty: 1) Remove labels/Lock printhead down. 2) Press & hold Pause & Feed for 3 seconds. Quick: 1) Labels loaded/Lock printhead down. 2) Press & hold Feed for 3 seconds and release.

E-CLASS: Removal & Replacement Cover Push “IN” gently on tabs.

E-CLASS: Removal & Replacement Thermal Transfer Assembly Thumb Screw Ribbon Sensor Cable Thumb Screw Removal & Replacement

E-CLASS: Removal & Replacement Printhead Printhead Cable

E-CLASS: Removal & Replacement Chassis/Main Board 5 Screws

POWER / COMMUNICATION PORTS E-CLASS: Removal & Replacement Main board/Cables MOTOR MAIN POWER LABEL SENSOR CONTROL PANEL PRINTHEAD POWER / COMMUNICATION PORTS

E-CLASS: Removal & Replacement Printhead Mechanism 4

E-CLASS: Removal & Replacement Front Panel

E-CLASS: Removal & Replacement Motor Assembly “Ground” screw Bracket screw SCREWS (3)

E-CLASS: Removal & Replacement Gears PLATEN GEAR RIBBON DRIVE ASSY

E-CLASS: Removal & Replacement Gears Continued

E-CLASS: Removal & Replacement Platen Assembly

E-CLASS: Removal & Replacement Printhead Latch OLD STYLE NEW STYLE

E-CLASS: Adjustments Ribbon Width Ribbon Tension knob Wide Narrow

Cam Adjustment for “Small width Labels” only. E-CLASS: Adjustments Media Width Cam Adjustment for “Small width Labels” only. Thumbwheel “Numbers are for reference only”

E-CLASS: Adjustments Printhead Factory setting should not need further adjustments. Slightly turn the set screw. Do not over tighten.

E-CLASS: Adjustments Media Guide Media Guide Media Flange

E-CLASS: Adjustments “Darkness” Darkness “Pot” (Previous Models only) Parallel/Serial/USB/Power/Switch Darkness “Pot” “Maximum Darkness setting can damage the printhead”

E-CLASS: Troubleshooting Printer not communicating with host Power LED not On The power switch is not in the ‘ON’ position The power supply is not properly connected to printer and/or AC outlet, or the power cord is damaged The Power Supply is faulty The Control Panel PCB is faulty The Main PCB is faulty Troubleshooting Printer not communicating with host The printer’s interface port is not properly connected to the host Incorrect interface cable Communication parameters mismatched between the printer and host The Main PCB is faulty

E-CLASS: Troubleshooting Unacceptable print quality Fault led is on Dirty printhead Incorrect Heat setting for Media/Ribbon Wrong Media/Ribbon combination Verify correct Media type – Direct/Transfer Possible faulty printhead Fault led is on Ribbon/Labels loaded correctly Printer configured for correct label type Cutter/Present Sensor fault Printer configured for option – not installed

E-CLASS: Troubleshooting Labels Advance – Faults out Correct label material, i.e.. Gap, Ref, Cont. Ribbon loaded correctly AMS is not positioned per stock. Labels do not Advance Printhead is not locked down Platen roller is worn Drive Motor is faulty PCB is faulty Printer has jammed (grinding)

E-CLASS: Troubleshooting Ethernet/Wireless LAN Busy Not Installed Unable to “Ping” Unable to “Browse” to Cannot print “Test Page” Does not hold IP Address Set back to Factory Defaults Check Firmware Version Option is bad and needs Repaired

Questions? THANK YOU